Assistant Restaurant Manager

Overview

Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

As the Assistant Restaurant Manager, you will be responsible for assisting the Food & Beverage Manager in overall management of the hotel's restaurant outlets, Westham Tavern & Porch.

Responsibilities

• Assist in overall management of the Food & Beverage Department as outlined by the Director of Food & Beverage, and the Food & Beverage Outlets Manager.
• Remain present during operational “golden hours,” assist with monitoring product pars, assisting staff when necessary.
• Hold daily Stand-Up meetings. Monitor team members' overall performance and utilization of skills learned during the Power of Engagement Modules.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guest professionally via phone or email usage.
• Ensure all prepared dishes meet Virginia Health Department standards and Omni Richmond Hotels standards for safety, presentation and quality.
• Assist Food and Beverage Outlets Manager in scheduling, forecasting, budgeting and managerial coverage
• Participate in interviewing new employees as needed.
• Prepare maintenance requests using Synergy and follow-up.
• Monitor food and liquor requisitions and food waste.
• Check bar controls, shot glass use, and bottles totally empty daily.

Qualifications

• This position requires a 50 hour work week.
• Associates or Bachelors degree in a hospitality field preferred, or equivalent experience.
• Must have the ability to manage and meet deadlines.
• Must be able to work a flexible schedule including weekends and holidays.
• Individual must be able to work in fast pace environment and multitask.
• Proven effective leader and ability to delegate.
• Able to train, develop and lead a team to success.
• Must possess excellent written and verbal communication skills as well as organizational skills.
• Must be able to work a flexible schedule to include weekends and holidays.
• ServSafe Food Manager Certification and Tips Certifications, or ability to acquire in the first 30 days of employment.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
• Experience in directing the work of others
• Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations.
• Ability to use discretion in providing direction to others
• Effective oral communication skills
• Strong interpersonal skills
• Strong problem-solving skills
• Team-building skills