Tier II Computer User Support Specialist (Planned Position)

MicroHealth is seeking a Tier II Computer User Support Specialist to support our contract providing to achieve the acceptable levels of enterprise management and technical support, for the overhaul, repair, and maintenance of the Navy’s fleet in the areas of Technical Support, IT Strategies and Client Services, and Cyber Security.

*Clearance: a T5 security clearance based on an initiated Single Scope Background Investigation (SSBI) in Defense Information System for Security DISS)*

*On-site required*

Location: Norfolk Naval Shipyard (NNSY) CIO C109, Portsmouth, VA 23709

Disclaimer: Candidates who do not meet the minimum requirements will not be considered

Responsibilities:

• Provide comprehensive desktop support and service desk operations, troubleshooting hardware and software issues across Windows and macOS platform
• Support Microsoft 365 applications and services including Outlook, Teams, OneDrive, and SharePoint
• Utilize remote support tools such as RDP and SCCM to diagnose and resolve technical issues efficiently
• Operate and manage ticketing systems (ServiceNow, BMC Remedy, Jira) for proper incident tracking, resolution, and escalation
• Perform user account management within Active Directory, including user provisioning, group policy administration, and access control configuration
• Apply networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies
• Implement cybersecurity best practices and adhere to data handling, access control, endpoint security, and incident reporting procedures
• Maintain compliance with role-based access control (RBAC) and acceptable use policies
• Participate in shift-based or on-call operational schedules as required
• Support remote and hybrid workforce environments with understanding of SLAs and ITIL practices

Requirements:

• Strong troubleshooting skills for hardware and software issues
• Proficiency with Microsoft 365 applications and services
• Experience with ticketing systems and ITIL processes
• Knowledge of Active Directory and user account management
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Effective customer service and problem-solving abilities in high-pressure environments

Qualifications:

• Required Education : Associate Degree in Information Technology, Computer Science, or related field
• Required Certification : CompTIA Security+
• 2-4 years' experience

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee may lift or move objects up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

MicroHealth will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or status as a protected veteran and ensure that all employment decisions are based only on valid job requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to with your request and contact information.