Coordinator, claims

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About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Coordinator, Claims

As a Coordinator, Claims is responsible for managing the dispatch and resolution of vehicle claims, ensuring timely communication with technicians, third-party vendors, and customers. This role requires strong organizational skills, attention to detail, and the ability to manage multiple claims efficiently using the portal and internal systems.

Key Responsibilities

• Dispatch over 750 vehicles weekly using internal technology to technicians and/or third-party locksmiths.
• Manage and update claims within the portal.
• Follow up with technicians daily to provide accurate ETAs to customers on open claims.
• Verify pictures and invoicing for accuracy before uploading to the customer via the portal.
• Request voids and rebill claims when documentation is incorrect to ensure proper closure.
• Provide customer quotes as needed for claim resolution.
• Monitor claims cycle time and ensure timely processing.
• Communicate cycle time updates with technicians and managers.
• Maintain accurate records and documentation for all claims.
• Support administrative tasks including data entry, report generation, and system updates.
• Audit claim documentation weekly to ensure compliance with customer and internal standards.
• Maintain organized digital records for all claims, dispatches, and communications for audit readiness.
• Generate weekly and monthly reports on claim volume, cycle time, and resolution rates.
• Identify trends in claim delays or errors and recommend process improvements.
• Liaise with the Keys Inventory and Dispatch teams to ensure alignment on vehicle availability and technician capacity.
• Partner with Customer Service to resolve escalated claims or customer concerns.
• Propose updates to claim workflows or dispatch logic based on recurring issues or feedback.
• Participate in system enhancement discussions (e.g., Aango portal updates or dispatch tech upgrades).
• Train new team members on claim handling procedures and dispatch protocols.
• Create and maintain SOPs for claims processing and dispatch workflows.

Other Duties as Assigned

Competencies Required

• Attention to Detail
• Customer Service Orientation
• Time Management
• Communication Skills
• Problem Solving
• Technical Proficiency
• Team Collaboration
• Adaptability

Position Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 2 years experience in claims coordination, dispatch, or customer service roles.
• Proficiency in using claims management systems such as Aango and dispatch technology.
• Strong written and verbal communication skills.
• Ability to manage high-volume workload and prioritize tasks effectively.
• Experience working with third-party vendors and technicians.
• Basic understanding of invoicing and documentation standards.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check.

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

• ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [email protected].