Sr. Project Specialist, Customer Success, Remote

Aledade requires a Senior Project Specialist that will play a pivotal role in leading complex projects while contributing to the strategic objectives of the Customer Success Office (CSO). This individual will leverage their extensive experience in value-based care and project management to drive initiatives that enhance both the internal (Field Team) and external (Practice Partners) customer experience by enabling and supporting a multitude of projects. We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the US, with periodic travel required.

Primary Duties:

• Leadership and Strategic Guidance: Guide and coordinate across multiple teams within Aledade, and support to ensure alignment with organizational goals. Foster a collaborative environment to engage stakeholders effectively, ensuring all perspectives are considered for comprehensive project outcomes.
• Project Management Excellence: Utilize the tools and processes identified, ensuring projects are delivered on time, within scope. Identify and mitigate risks using advanced problem-solving and decision-making skills to maintain project momentum.
• Cross-functional Collaboration: Establish strong relationships with internal stakeholders, acting as a key liaison to drive communication and project deliverables. Coordinate with cross-functional teams to ensure resources are optimized and project integrations are seamless.
• Continuous Improvement: Champion continuous improvement initiatives by evaluating project outcomes and implementing best practices for future projects. Utilize feedback loops to enhance project efficiency and effectiveness.

Minimum Qualifications:

• Bachelor’s degree required
• 5+ years of progressive value-based care, practice operations experience, and/or risk adjustment experience
• Have experience and thrive in a fast-paced environment
• Proven ability to successfully manage projects toward completion, coordinating and collaborating across multiple projects and teams
• Willingness to travel as needed to Aledade’s headquarters or markets

Preferred Qualifications:

• PMP certification preferred
• Understanding and having experience with Tableau, Miro, Jira, Monday.com
• Experience in two or more of the following lines of business: Medicare, Medicaid, Medicare Advantage, Commercial value based care contracts

Physical Requirements:

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.

Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

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And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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