CSR / Dispatcher
Job Description
Job Description
We are expanding and looking to add another member to the Team!
This top-performing individual will be based out of our Harrisonburg location, handling all aspects of lead qualification, confirming appointments, and closing out jobs as appropriate.
This position will also require handling incoming and outgoing calls for sales and service.
As a CSR/Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and can effectively manage various situations on a day-to-day basis.
Specific Responsibilities:
- Receive incoming calls professionally and courteously.
- Scheduling appointments.
- Assigning daily work/calls to other team members.
- Perform marketing and sales functions to sell additional work and earn business.
- Complete work orders, return customer calls and respond to customer complaints.
- Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
- Perform other duties as needed which may include cross-training in related positions.
Job Requirements:
- Minimum TWO YEARS admin experience in HVAC and/or Plumbing.
- Must be able to work in an on-call rotation for weeknights and weekends during peak time.
- Must be able to work in a fast pace and ever-changing environment.
- Knowledge of Service Titan is a plus.
- Strong written and verbal communication skills.
- Detail-oriented with strong data entry skills.
- Positive Attitude.
- Team player who can work independently.
- Strong computer knowledge, including Microsoft Office.
- Typing skills a plus.
Benefits:
- Health Insurance - The Company pays 50% of the employee’s benefit after 30 days.
- Eye and Dental Insurance - The Company pays 50% of the employee’s benefit after 30 days.
- AFLAC Supplemental insurance at employee expense (not required)
- 401K with a Company Match of 3%
- Paid Holidays: 5 per year
- Up to 4 weeks PTO based on tenure (must complete 90 days of continued employment to qualify for biweekly accrual)
- Short Term and Long Term Disability - Company provided and paid for.
- 50K Life Insurance Policy - Company provided and paid for.
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Recommended Jobs
Licensed Project Engineer
Job Description Job Description Salary: DOE Summary: Apply engineering principals and concepts learned from previous experience and formal education. Plan and perform project management and en…
Technical Services Director - Industrial Systems (MA25127)
To be considered an applicant for this position, e-mail your resume to Lara McNaughten at [email protected] and include the position code MA25127 on the subject line. Job # MA25…
Care Specialist (CNA,PCA,NA) Fri, Sat, Sunday. (Culpeper)
Visiting Angels is a name families across the country trust to provide the best senior home care for their loved ones. We are proud to be a leading provider of senior care. We have been named 2023 Be…
Java Software Engineer III - 3 slots
Job Title: Java Software Engineer III - 3 slots Contractor Work Model: Remote – offsite Overview If interested reach out directly to [email protected] Responsibilitie…
Graphic Visual Software Illustrator
: Overview: Graphic Visual Software Illustrator Ft. Belvoir, VA Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and…
Program Manager
Job Title: Program Manager Location: Remote Clearance Required: Secret Position Type: Full-Time About the company: At VivSoft, we aim to solve complex federal problems using eme…
Licensed Physical Therapist Assistant (PRN)
Job Description Job Description Celebrated as the #3 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019 , Goodwin Living is more than a team – it's a global family o…
Inside Outside Sales Representative
Description Join Team CARFAX as an Inside Outside Sales Representative Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused…
Forklift Operator - Reach Truck - Now Hiring
Ready to earn more and receive better benefits in a new reach truck forklift operator role? If you're a detail-oriented stand-up clamp forklift operator with an impeccable safety record, excellent bal…
Game Performance Tester (Mobile)
Job Title: Game Performance Tester (Mobile) Location: (USA) Job Overview: We are seeking a highly motivated and detail-oriented individual to join our QA team as a Game Performance Tester (Mob…