Treatment Coordinator
Looking for a Dental Treatment Concierge a high-touch liaison between patients and the clinical team, ensuring a "5-star" experience from initial contact through treatment completion, combining front-desk hospitality with treatment coordination, focusing on patient comfort, explaining complex treatment plans, managing schedules, and facilitating financial arrangements.
Key Responsibilities
- Patient Experience: Greet patients, provide office tours, and ensure a comfortable environment, often acting as a patient advocate.
- Treatment Coordination: Present treatment plans, explain clinical findings, and guide patients through procedures (e.g., implants and invisalign).
- Financial & Insurance Management: Discuss cost estimates, insurance coverage, and payment options to secure financing.
- Scheduling & Follow-up: Manage complex, multi-visit schedules, fill gaps in the schedule, and follow up with patients on pending treatment.
- Administrative Support: Maintain patient records
Qualifications and Skills
- Experience: Generally 5 years in a dental office (front office or assistant).
- Skills: Exceptional interpersonal skills, strong communication, ability to handle high-end, complex cases, and proficiency in dental software
- Demeanor: Warm, professional, and confident in discussing financial investments
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