Busser
- Follows all company policies as outlined in the Employee Handbook and the General Policies and Procedures section of the Bus Person Training Manual.
- Maintains a positive attendance record by reporting to work for assigned shifts 10 minutes prior to the scheduled time, switching and finding replacements for no more than 5% of scheduled shifts, following company time off and illness procedures, and having a 0% no-call/no-show record.
- Follows all sanitation and safety standards set forth by the company; maintains a score of 90% or better on all sanitation and safety audits.
- Meets all uniform, appearance, and grooming standards as specified in the
- Employee Handbook and Bus Person Training Manual.
- Maintains our guest service philosophy by following guest service standards; maintains a customer complaint ratio of less than 1 per 100 customers served.
- Understands the company table numbering system and is able to identify delegated table assignments 100% of the time.
- Greets guests and serves water and bread to the table within 3 minutes of guests being seated.
- Performs side-work correctly as specified in the Side-work Duties section of the
- Bus Person Training Manual.
- Follows all end-of-shift checkout procedures with 100% accuracy as specified in the End of Shift/Checkout Procedures section of the Bus Person Training Manual and outlined by the company.
- Busses, sets, and resets tables following company procedures within 3 minutes of guests leaving their tables.
- Maintains a good team environment by assisting other team members with their station duties and side-work when there is a need and/or when available.
- Must be at least 16 years old.
- Must be able to read and communicate in English clearly and effectively.
- Must be able to lift up to 50 pounds repeatedly, throughout shift.
- Must demonstrate enthusiasm and commitment to guest satisfaction.
- Must be able to stand and exert fast-paced mobility for periods of up to four hours in length.
- Must possess the manual ability to handle/serve food.
- Must have a valid health card or equivalent.
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