Partner Success Associate

Job Description

Job Description

About Speak4

Speak4 is a technology start-up that makes it simple for organizations to empower their supporters to speak up for the causes they believe in via an innovative frictionless digital advocacy platform. Speak4 was created by a team of experienced marketers, skilled technologists and award-winning digital strategists who wanted a better tool to help organizations mobilize grassroots support online.

What You’ll Do

As our Partner Success Associate, you’ll be the first line of support for our partners. You’ll respond to inbound tickets, troubleshoot technical issues, and help ensure partners feel confident using Speak4’s platform. This is an entry-level position with lots of room to grow.

Your day-to-day might include:

• Responding to partner support tickets via email, phone calls and video chats in a timely and friendly manner
• Running onboarding meetings for new partners
• Troubleshooting common technical issues and guiding users through solutions
• Escalating complex bugs or edge cases to our product and engineering team
• Documenting solutions in our internal knowledge base
• Identifying trends in support requests and suggesting improvements
• Assisting with onboarding tasks or product setup when needed

Why You’ll Love It Here

You’ll join a mission-driven startup at an exciting stage of growth. Your work will directly help advocacy organizations and changemakers amplify their voices. You’ll also get:

• A team that actually lives its values
• Mentorship and growth opportunities
• A front-row seat to how high-impact software is built and supported

Requirements

What We're Looking For

Prior experience in SaaS, support or agency would be preferred but not necessary to apply. We're looking for someone who is:

• A strong written communicator (clear, kind, and professional)
• Tech-savvy and eager to learn how web tools work behind the scenes
• Curious and resourceful when solving problems
• Detail-oriented and organized, even in a fast-paced environment
• Has an interest in politics, government and public affairs work
  

Bonus if you have:

• Experience using a ticketing system (e.g., Zendesk, HelpScout, Intercom)
• Familiarity with basic HTML or CMS tools
• Familiarity with AI tools
• Worked in a customer-facing or service role before

Benefits

We offer competitive compensation with an opportunity for a year-end bonus. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave. In addition, we have a hybrid work environment.

Speak4 is an Equal Employment Opportunity (EEO) employer.