Data Center Support Technician

Role:  Data Center Support Technician

Location:  Chantilly, VA

Pay Rate Range:  $28.00 - $32.00 / Hourly

Internal Job ID: 10070024

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Are you looking for a growth opportunity for a reputable company with a positive work environment?

Our client is looking for a Data Center Support Technician (DCST) to join their team. Please contact us today to discuss this opportunity!

Job Responsibilities:

Position Summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.

Essential Job Functions

1. Responsible for all aspects of physical security at the data center
   1. Video surveillance
   2. Access control administration
   3. Processing access requests
   4. Regular patrols
   5. Security policy enforcement
   6. Incident response
2. Customer Support
   1. Primary point of contact for customer requests via phone, e-mail, and portal
   2. Processing requests and engage with subject matter experts as appropriate
   3. Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
   4. Provide escort duties for H5 Telco’s and vendors as well as customer vendors
   5. Perform basic remote hand support duties on behalf of customers
   6. Primary focal point for incident management and escalations
3. Facility Monitoring
4. Monitor the health of building critical systems via BMS and visual inspection
5. Power
6. Cooling
   1. Fire systems
   2. Monitor the health of access control, camera surveillance and perimeter intrusion
7. Monitor the health of critical IT systems
8. Networks
   1. Servers
9. Perform incident coordination on the event of significant incidents
10. Initial response and dispatch of vendors
11. Escalate to senior management
12. Set up crisis ridge (if appropriate)
13. Sent our advisories
    1. Coordinate restoration with on-site personnel

Requirements:

Qualifications

Education:

1. Minimum two (2) year college degree preferred

Experience: 

1. Excellent interpersonal and communication skills (written and oral)
2. Familiar with physical security protocols
3. Customer service experience
4. IT system qualifications will be required if not already certified

Skills and Abilities

1. Competent in the use of Windows, MAC and IOS systems
2. Organization and time management skills
3. Must be a self-starter, able to work in a fast paced constantly changing environment
4. Ability to work well in a team environment or independently with minimal supervision
5. Comprehensive understanding of data center best practices is a bonus

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment

• Connections: You connect directly with hiring managers from renowned organizations

• Options: You are presented multiple employment options near your home

• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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