Bilingual Contact Center Representative (Spanish/English)

Job Description

Job Description

Bilingual Contact Center Representative (Spanish/English)

Fairfax, VA (On-Site)

$23.00/Hour

4-Month Contract with Potential Extension or Permanent Hire

Multiple Openings Available

Looking for a fast-paced customer service role where you can make an impact?

We are seeking bilingual Spanish-speaking Customer Service Representatives to join a high-volume Contact Center supporting one of Northern Virginia's premier financial institutions.

This is an excellent opportunity for candidates who enjoy helping people, thrive in a fast-paced environment, and want to build experience within banking and financial services.

Schedule

• Monday-Friday: 9:30 AM – 6:00 PM (On-Site)
• Two Saturdays per month (Remote): 9:00 AM – 1:00 PM
• Company-provided laptop for remote Saturday shifts

Paid Training

• Orientation: July 9 (8:15 AM – 11:00 AM)
• Full Training Begins: July 13

What You'll Do

• Handle 80+ inbound member calls daily
• Answer questions regarding accounts, transactions, and services
• Research and resolve member concerns
• Process loan payments and assist with loan servicing inquiries
• Update member records and documentation
• Recommend products and services that fit members' needs
• Maintain compliance with financial institution regulations and security procedures

What We're Looking For

• Fluent in Spanish and English
• High School Diploma or GED
• Customer service experience required
• Contact center or financial institution experience preferred
• Strong communication and multitasking abilities
• Comfortable working in a fast-paced, high-call-volume environment
• Ability to navigate multiple systems simultaneously
• Professional, empathetic, and solutions-oriented approach

Hiring Requirements

• Bilingual Spanish Assessment
• Pre-Employment Skills Assessment
• Credit Check
• Background Check
• Fingerprinting

Why Apply?

• $23.00/hour
• Paid training
• Valuable financial services experience
• Opportunity for long-term employment
• Supportive team environment
• Growth opportunities within a respected financial institution

If you enjoy helping people, can handle a fast-paced environment, and are looking for a career-building opportunity, we'd love to hear from you.