IT Support Engineer (TS/SCI Full Scope Polygraph)

***This position requires individuals to have a TS/SCI (with Full Scope Polygraph) Clearance to be considered***

Description

Summary: TS/SCI Full Scope Client Engineers serve as the primary point of contact for IT infrastructure in secure environments across North America. These secure locations support cutting edge cloud environments that enable agencies to meet their missions and advance their technical abilities. Client Engineers work in a team environment to triage an enterprise-wide ticket que while also supporting special projects including the build out of new environments and upgrading systems in existing locations.

• Install and configure hardware operating systems, applications, update patches etc.

• Setup new user accounts/profiles and decommission exiting employees in a timely manner with SLA

• Process all Account Unlocks and Password Resets in less than 24 hours

• Respond to in-bound calls, emails, chats, and customer walk-ups same day

• Troubleshoot and resolve end-user hardware, operating system, network connectivity, and software related problems

• Maintain IT inventory documentation and perform full inventory analysis on a quarterly basis

• Provide resolution or escalation on all trouble tickets within 7 days or less

• Create and update documentation as necessary for local and remote sites.

• Assist with general desk set up, workstation preparation, cable management, special builds, escorting etc.

• Will be required to cover up to 3 after hour/weekend special events a year for tasks such as fold downs or power downs, they will receive at least 2-3 weeks’ notice of these planned events

• Occasionally, in emergency situations such as power loss, there will be opportunities for additional compensation to return to site in an unplanned event after hours or on weekends to restore the secure location

• Must have active or be able to obtain the CompTIA Security+ CE (IAT II certification or higher) prior to starting

Job Type & Location

This is a Contract position based out of Herndon, VA.

The pay range for this position is $50.00 - $70.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Herndon,VA.

This position is anticipated to close on Jan 23, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.