Remote Small Appliance Care Specialist

Join a high-energy team dedicated to supporting one of the world’s most iconic culinary brands from the comfort of your home office. As a Remote Small Appliances Support Specialist, you will serve as the premier brand ambassador for our small appliances line, delivering expert assistance to passionate home cooks and bakers.

In this specialized role, you will handle technical and parts inquiries, coordinate factory repairs, and navigate warranty resolutions with care and precision. You will be the primary point of contact for troubleshooting premium countertop appliances—from stand mixers to espresso machines—ensuring every customer receives high-touch, first-class support.

Key Responsibilities & Expectations

• Specialized Product Support: Provide end-to-end assistance for premium KitchenAid small appliances, answering detailed product, parts, and technical questions via phone, chat, and email.

• Warranty & Repair Management: Evaluate warranty coverage, process claims, and seamlessly coordinate factory repair services to restore customer products quickly.

• Full-Time Schedule: Maintain a 40-hour workweek with operational availability Monday through Friday, between 8:00 AM and 6:00 PM EST.

• Systems Navigation: Accurately track inventory, order replacement parts, and log service requests across internal software and cloud platforms.

Qualifications & Ideal Background

• Customer Care Background: Experience in remote call centers, customer service, or client-facing roles handling premium consumer goods or small electronics.

• Technical Aptitude: Comfort learning complex product mechanics and walking customers through step-by-step diagnostic and maintenance procedures.

• Communication Skills: Excellent written and verbal communication with a patient, empathetic approach to customer resolution.

• Digital Literacy: Proficient with cloud-based tools (specifically Google Workspace: Gmail, Sheets, and Chat) and quick to adapt to inventory management systems.

Minimum Requirements

• High School Diploma or GED equivalent.

• 1 to 2 years of customer service or technical support experience.

• Ability to pass a background check and drug screening.

• Dedicated home workspace with reliable high-speed internet access.

salary: $16.49 - $16.51 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Scheduling service calls, researching service history, and resolving service scheduling issues
• Maintaining rapport with dealers/distributors/service companies and field representatives to enhance Brand Loyalty
• Processing part order requests
• Authorizing product/service refunds and reimbursements
• Managing written documentation of complaints
• Upselling service plans

Skills

• Call Center
• Telephone Etiquette
• Empathy
• Basic Computer Skills
• Active Listening
• Typing Skills
• Sales Support (1 year of experience is preferred)
• Call Center Support
• Basic Software Skills

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.