Bakery General Manager

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Pearls Bake Shoppe Richmond, VA

Pearls Bake Shoppe is a well-established, locally loved bakery with an amazing culture, low turnover, and a strong team in place. We are seeking an experienced General Manager to lead day-to-day operations, set clear expectations, and help elevate performance as our current GM is moving away in March.

This is a hands-on leadership role for someone who enjoys being on the floor with their team, leading by example, and creating accountability through strong communication and consistent follow-through.

About the Role

The General Manager reports directly to the Owner and works closely with HR (who handles payroll, benefits, and compliance). You will have full operational authority with owner support, including staffing, scheduling, training, discipline, ordering, and daily execution.

This role is approximately 50% leadership and 50% hands-on.
There is minimal administrative work the focus is on people, process, and performance.

Schedule & Compensation

• Salary: $55,000$80,000 annually (based on experience)

• Hours: 4050 hours per week (seasonal variation)

• Schedule:
  
  
  • Approximate start time: 7:00 AM, 5 days per week
    
    
  • Most weekends required during busy seasons
    
    
  • Slower seasons: January, February, June, July, August

• Holidays: Must be available for most holidays
  (Closed: Christmas Eve, Christmas Day, Thanksgiving)
  
  

Bonuses & Benefits

• Performance bonuses based on:
  • Labor cost control

  • Employee culture & engagement

• Benefits include:
  
  
  • 2 weeks PTO

  • 100% employer-paid health, dental, and vision insurance

  • Short-term & long-term disability

  • Life insurance

  • 401(k) with 34% match

  • HSA option

  • Discounted food from Pearls Bake Shoppe and Deep Run Roadhouse

Team & Environment

• Approximately 20 employees , mostly full-time

• 2 very strong, tenured Assistant Managers already in place

• A positive, stable culture with low turnover

• The opportunity to step into a well-run operation and raise the bar through clarity, consistency, and leadership
  
  

What Youll Be Responsible For

• Setting clear expectations and holding the team accountable

• Leading, coaching, and developing Assistant Managers

• Scheduling and staffing to meet business needs

• Maintaining consistent standards for quality, cleanliness, and service

• Addressing issues promptly and professionally

• Improving productivity through better systems and communication

• Being a visible, supportive leader on the floor

Requirements

• 5+ years in a management role
  
  
• Food service experience required
  (Bakery experience preferred)

• Proven experience leading teams of 15+ employees
  
  
• Comfortable with discipline, accountability, and difficult conversations

• Process-driven and organized

• Able to work holidays and early mornings as required

The Right Person for This Role

• Mature, professional, and calm under pressure

• Clear communicator who sets expectations and follows through

• Firm but fair not passive and not buddy-buddy

• A problem solver who enjoys building structure and consistency

• Someone who takes pride in running a great shop and supporting a great team

About Pearls Bake Shoppe

Pearls Bake Shoppe is known not only for its products, but for its people. We value teamwork, respect, and a healthy work environment. Our team wants leadership, clarity, and direction and were excited to welcome a General Manager who can help guide the next chapter of our business.