IT Service Desk Support (Planned Position) (Top Secret Required)

Job Description

Job Description

MicroHealth is seeking a IT Service Desk Support to support our contract providing to achieve the acceptable levels of enterprise management and technical support, for the overhaul, repair, and maintenance of the Navy’s fleet in the areas of Technical Support, IT Strategies and Client Services, and Cyber Security.

*Clearance: a T5 security clearance based on an initiated Single Scope Background Investigation (SSBI) in Defense Information System for Security DISS)*

*On-site required*

Location: Norfolk Naval Shipyard (NNSY) CIO C109, Portsmouth, VA 23709

Responsibilities:

• Provide desktop support and troubleshoot hardware/software issues across multiple platforms
• Support Microsoft 365 applications and services
• Utilize remote support tools to diagnose and resolve technical issues
• Manage and track incidents through ticketing systems
• Perform user account management in Active Directory
• Diagnose and resolve network connectivity issues
• Implement cybersecurity best practices and ensure compliance
• Maintain role-based access control and enforce acceptable use policies
• Communicate effectively with users and team members
• Participate in shift-based or on-call operational schedules as required
• Support remote and hybrid workforce environments
• Adhere to service-level agreements and ITIL practices

Qualifications :

• Bachelor’s degree in information technology, Computer Science, or related field
• 4+ years of experience for Tier III roles in advanced support functions
• Current CompTIA Security+ certification
• Proficiency in Windows and macOS platforms
• Experience with Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint)
• Knowledge of remote support tools (RDP, SCCM)
• Experience with ticketing systems (ServiceNow, BMC Remedy, Jira)
• Understanding of Active Directory and user account management
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)

Recommended Certifications:

• CompTIA A+
• ITIL v4 Foundation
• Microsoft 365 Fundamentals or Azure Fundamentals

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee may lift or move objects up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

MicroHealth will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or status as a protected veteran and ensure that all employment decisions are based only on valid job requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to [email protected] with your request and contact information.

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Company Description

At MicroHealth, we help agencies solve their most pressing IT needs. We specialize in supporting federal partners within the ever-changing federal health IT landscape. For example, we help the Army provide medical simulation training to recreate battlefield environments and improve battlefield care. Additionally, we help make it easier for healthcare providers at the Department of Defense and Veterans Affairs to search through electronic data to make faster, more informed patient care decisions.

That’s where you come in. We’re looking for energetic and creative problem-solvers who are ready to roll up their sleeves and work together to make a difference in federal health IT. We balance heads-down work with taking time to get to know our colleagues and having fun along the way. Our employees agree and have repeatedly named us a Top Workplace.

Learn more at

MicroHealth is a Service-Disabled Veteran Owned Business (SDVOSB) and Small Business Administration (8a) firm.

Company Description

At MicroHealth, we help agencies solve their most pressing IT needs. We specialize in supporting federal partners within the ever-changing federal health IT landscape. For example, we help the Army provide medical simulation training to recreate battlefield environments and improve battlefield care. Additionally, we help make it easier for healthcare providers at the Department of Defense and Veterans Affairs to search through electronic data to make faster, more informed patient care decisions.\r\n\r\nThat’s where you come in. We’re looking for energetic and creative problem-solvers who are ready to roll up their sleeves and work together to make a difference in federal health IT. We balance heads-down work with taking time to get to know our colleagues and having fun along the way. Our employees agree and have repeatedly named us a Top Workplace.\r\n\r\nLearn more at \r\n\r\nMicroHealth is a Service-Disabled Veteran Owned Business (SDVOSB) and Small Business Administration (8a) firm.