Director of Operations

Job Description

Job Description

Description:

About Worldwide Mission Critical:
Worldwide Mission Critical is a global owner’s representation and project management company dedicated to the mission-critical industry, helping companies deliver their data centers on time and under budget. Founded on the principle that the right team of experienced data center professionals will deliver great projects, our ability to provide oversight for all aspects of a project sets us apart.

About the Role:
Worldwide Mission Critical is seeking a Director of Operations to provide leadership for the successful execution of large-scale data center construction projects, ensuring operational excellence and financial oversight at the project and company level. This role is responsible for leading cross-departmental teams—including construction, procurement, finance, and design—and ensuring seamless project delivery, financial accuracy, and cost control from start to finish.

Key Responsibilities

Operational Management:

• Oversee daily operations of the company to ensure efficiency and effectiveness in all activities.
• Serve as the liaison between finance and operations; act as a comptroller to ensure fiscal responsibility across departments.
• Develop and implement operational strategies to drive revenue and sales growth.
• Manage expense control, cost management, and margin optimization to meet financial objectives.

Financial Oversight and Goal Management:

• Lead the development of monthly, quarterly, and annual financial goals.
• Meet monthly with the Controller to review all projects from a financial perspective.
• Monitor financial performance against goals, adjusting as necessary.
• Prepare regular reports on operational and financial performance.

Strategic Planning and Execution:

• Collaborate with company leadership to develop and implement the company’s strategic plan.
• Identify opportunities for process optimization, cost reduction, and efficiency improvement.
• Stay updated on industry trends and technological advancements to maintain competitiveness and drive innovation.

Project Leadership:

• Chair and run the weekly staff meeting focused on identifying and resolving suppressed or emerging project issues to ensure smooth operations.
• Conduct weekly meetings with key departments including:
• Design Team Manager: to track schedules, identify delays (e.g., design being two months behind), and ensure alignment with overall project timelines.
• Preconstruction and Procurement: to review current and upcoming projects and mitigate risk.
• Construction Project Managers: to assess project status and drive delivery performance during the build phase.
• Design and Development Teams: to monitor overall project progress, schedule, and budget adherence.
• Act as a central point of accountability to maintain synchronization between all project stakeholders and timelines.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing operations team.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Ensure the alignment of departmental goals with overall business objectives.

Resource Management:

• Allocate resources, including personnel, equipment, and materials, to maximize productivity and efficiency.
• Track company resource usage and ensure efficient deployment to support operational goals.

Quality and Production Standards:

• Establish and monitor quality and production standards for all projects.
• Ensure adherence to quality standards and high productivity across all operations.

Client Management:

• Measure and manage client satisfaction to maintain strong relationships.
• Negotiate contracts and manage client relationships effectively.

Qualifications

• Bachelor’s degree in Architecture, Engineering or Construction Project Management and MBA or equivalent advanced degree in business, operations management, or a related field preferred.
• Minimum of 10 years of data center experience.
• Proven track record of driving revenue and sales growth and managing financial goals.
• Strong understanding of business principles, methodologies, and industry-specific technologies.
• Excellent leadership and communication skills.
• Strong problem-solving and analytical abilities.
• Expertise in project management and operational procedures.

Skills

• Strategic business management
• Leadership and team management
• Effective communication and interpersonal skills
• Financial acumen and goal management
• Analytical and problem-solving abilities
• Project management expertise
• Attention to detail
• Adaptability and resilience
• Technical proficiency and industry knowledge
• Negotiation and contract management