Attended Donation Centers (ADC) Manager
- Oversees operations for brick-and-mortar and/or mobile ADC sites.
- Works with GGW People & Culture Team to identify, hire, and on-board new team members.
- Develops, coaches, and trains all direct reports in the business unit.
- Produces and delivers corrective action documents to staff in accordance with GGW policies.
- Manages scheduling and payroll for all ADC team members.
- Ensures that established productivity goals are met and, when possible, exceeded.
- Prioritizes and drives exceptional customer service among all ADC team members.
- Makes sure all team members adhere to established processes. When required, works with Director and other Retail Leadership and Managers to improve, or develop new, processes.
- Maintains a safe work environment at ADC sites. Ensures that staff and visitors follow all safety and security policies and procedures.
- Models, monitors, and enforces compliance with company policies, SOPs, and values.
- Produces and maintains routine reports regarding productivity, product movement, etc.
- Participates in special projects and attends meetings as directed by Director.
- Communicates with, and coordinates, internal and third-party contractors, such as drivers, waste management vendors, equipment repair personnel, etc.
- Communicates professionally via e-mail, orally, and in writing.
- Works weekends and holidays as required to support the needs of the business.
- Ensures administrative areas and records are maintained in an up-to-date, organized fashion.
- Checks and responds to all emails.
- Provides fill-in support for line-level positions when needed.
- Performs other duties as assigned.
- High school diploma or equivalent plus three or more years of previous management and supervisory experience in warehouse, retail, or similar service-oriented business or environment (e.g., military experience).
- Proven track record of successful leadership and good judgement, preferably in similar environment.
- Experience with interviewing and hiring.
- Proven ability to inspire, coach, train, and develop team members to consistently provide exceptional customer service and drive for results.
- Ability to effectively communicate clearly and in English, both orally and in writing.
- Proven excellent customer service and interpersonal skills and the ability to interact with staff of all levels in a courteous and professional manner.
- Basic math and computer skills with ability to create and manipulate spreadsheets, understand computerized time and attendance systems, etc.
- Proficient with Microsoft Office suite.
- Ability to maintain a flexible work schedule including working nights, weekends, and holidays as necessary.
- Valid driver's license and continuous access to reliable vehicle.
- College degree in business or related field.
- Reasonable knowledge of the D.C metro area.
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