Flight Program and Critical Care Operations Manager

Workplace: Onsite

How You’ll Help Transform Healthcare:

This position is one of two managers for the critical care transport arm of Carilion Clinic Patient Transportation which includes Life-Guard 10 (Hardy), Life-Guard 11 (Radford), Life-Guard 12 (Lexington), and our Neonatal-Pediatric Transport EMTs. Come join our award-winning team as the operations manager for Carilion Clinic Life-Guard and our Neonatal-Pediatric transport service. Carilion Clinic Life-Guard was the first air ambulance in Virginia and was honored to receive the Association of Air Medical Services Program of the Year Award in 2018. This award directly reflects our focus on safety, quality, and service excellence. We pride ourselves in putting the Carilion Clinic values in action, from volunteer efforts in the community to driving industry change through our courage and curiosity. This position will provide leadership oversight for each of our flight bases in Christiansburg, Hardy, and Lexington, Virginia. Carilion Clinic Life-Guard, operated by Med-Trans Corp., is accredited by the Commission on Accreditation of Medical Transport Systems (CAMTS) and licensed by the Virginia Office of Emergency Medical Services. In addition to the flight program, this position will also manage our neonatal-pediatric transport team based out of Carilion Clinic Children’s Hospital which includes a regional level III Neonatal Intensive Care Unit and a Pediatric Intensive Care Unit. The neonatal-pediatric transport team provides critical care ground/air transport for neonates and pediatric patients up to age 18. The Flight Program and Critical Care Transport Operations Manager reports directly to the program director and will work closely with each of our clinical team leaders to manage operations, personnel, develop performance improvement projects, ensure regulatory accreditation, and promote employee engagement. To learn more about our Flight Program, you can click this link .

• Responsible for overseeing the day to day operations of a department as they relate to goals and objectives. Organizes, manages and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service.
• Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes.
• Monitors and evaluates customer satisfaction with services. Collaboratively develops and implements programs to continuously enhance customer satisfaction within the service in conjunction with senior service line management.
• Facilitates professional growth and development including the provision or inservice programming and an effective performance appraisal process.
• Responsible for implementation of department budget and monitoring of expenses.
• Responsible for supporting service line mission, goals and scorecard objectives.
• Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient’s rights. Monitors and evaluates quality, appropriateness and safety of the care provided by the department.
• Communicates appropriate information to stakeholders in an ongoing, timely and accurate fashion. Establishes forums for staff to engage in open and proactive two-way communication.

What We Require:

Education: Must be graduate of an approved school or EMS program. Bachelor’s degree required. 4 years relevant work experience may be considered in lieu of a degree.

Experience: 3 years of clinical experience in emergency medical services required. 2 years of supervisory experience in emergency medical services required. Previous work experience in Air Medevac, Dispatch, Ground EMS, Pediatric-Neonatal transport care, Critical Care Nursing, or Transfer Center preferred.

Licensure, certification, and/or registration: License/Certification is required, based upon discipline. Nationally Registered and Virginia State Intermediate or Paramedic certification required or Licensed as a Registered Nurse in state of Virginia required. AHA BLS - HCP. ACLS, PALS, NRP and PHTLS or BTLS required within one year from date of hire.

Other Minimum Qualifcations: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. Promotes a respectful, inclusive culture of service excellence. Must maintain continuing education hours to meet re-certification status as required by State and National standards. Must successfully complete CCPT orientation based on certification level and maintain all required clinical competencies and certifications annually.

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About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Recruiter: JAMIE S RATLIFF
Recruiter Phone: 540-797-8363
Recruiter Email: [email protected]

For more information, contact the HR Service Center at 1-800-599-2537.