Senior Operations Analyst (SRE)

Senior Operations Analyst (SRE)

Position Description
CGI's Advantage Cloud Operations is an SRE-driven operating model, anchored on an Operations Control Plane that unifies telemetry, event management, automation, and IT Service Management (ITSM). The Senior Operations Analyst is a senior Site Reliability Engineering (SRE) practitioner responsible for driving reliability engineering, problem management, and runbook automation across customer environments. This role also mentors the operations team in adopting proactive, data-driven operational practices while improving platform reliability, operational efficiency, and service quality.

This position can be performed from any CGI U.S. CSG office, with a preference for Lafayette, LA.

Your future duties and responsibilities
Reliability Engineering & Operations Leadership
• Serve as a senior SRE within the Cloud Operations team supporting the CGI Advantage platform.
• Own end-to-end reliability outcomes, including reducing MTTD and MTTR, minimizing escalations, and improving release safety.
• Lead incident response, Root Cause Analysis (RCA), and Problem Management activities.
• Design and implement automation and self-healing workflows with appropriate guardrails, approvals, and rollback capabilities.
• Act as the technical lead for the Operations technology stack and drive platform adoption.
• Mentor Operations Analysts while establishing operational standards, taxonomy, and Service Level Objective (SLO) discipline.

Observability & Incident Response
• Drive distributed tracing adoption using OpenTelemetry with trace-to-log and metric correlation for priority services.
• Define SLO-aligned alerting strategies and optimize deduplication, suppression, and event correlation to reduce alert noise.
• Lead Sev 1 and Sev 2 incident bridges while ensuring evidence-based RCAs and corrective actions are completed.
• Standardize dashboards and observability signal sets across customer environments.

Automation & Problem Management
• Build and maintain an active automation backlog and deliver automated runbooks on a quarterly basis.
• Convert recurring incidents into problem records with RCA hypotheses, ownership, and due dates.
• Develop guard-railed self-service operational actions (diagnostics, restarts, environment tasks) utilizing RBAC and audit trails.
• Champion Configuration-as-Code practices, including version control, drift detection, and baseline versus override governance.

Release Safety & Security
• Enforce release gates, quality thresholds, and automated rollback to the last known good state.
• Implement time-bound privileged access (JIT/Break Glass), SSO integration, and audit-ready operational controls.
• Apply Policy-as-Code guardrails across Infrastructure as Code (IaC), Kubernetes admission controls, and CI/CD pipelines.

Leadership & Governance
• Mentor and upskill Operations Analysts while documenting and promoting "golden path" operational workflows.
• Report reliability KPIs including: Mean Time to Detect (MTTD) , Mean Time to Resolve (MTTR) , First Touch Resolution , Automation Coverage
• Partner with Product, Delivery, ITSM, and Security teams within a matrix operating model.

Required qualifications to be successful in this role
• 6–9 years in cloud operations/SRE, including 3+ years operating production SaaS on Azure.
• Observability: OpenTelemetry, distributed tracing, log analytics, metrics, and dashboards.
• Kubernetes at scale: AKS, Calico network policy, KEDA autoscaling, Helm based deployments.
• IaC and configuration: Terraform; GitOps with GitHub Actions and Argo CD.
• Event management and orchestration: event correlation, auto remediation workflows.
• Scripting/automation: strong Python and Bash; API driven integration across ITSM and tooling.
• Security tooling: Keycloak/ SSO, Azure Key Vault, cert manager, JIT access patterns.
• ITSM depth: incident/problem/change management, severity taxonomy, SLA/SLO reporting.

Preferred Experience
• Policy as code (OPA, Kyverno, Conftest) and compliance grade audit reporting.
• Job/batch orchestration (JS7 or equivalent) and API gateway operations (APISIX/APIM).
• PostgreSQL operations, PgBouncer connection pooling, and managed database patterns.
• Multi tenant managed services delivery with contractual SLA/SLO obligations.
• Certifications: CKA/CKAD, Azure Administrator/Architect, ITIL 4.

CGI expects to accept applications for this position through 9/30/2026.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $100,800.00 $176,300.00.

At CGI we call our professionals “CGI Partners” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive base salaries.
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
• 401(k) Plan and Profit Participation for eligible CGI Partners.
• Flexibility and paid accrued vacation leave, ranging from 10 to 15 days per year, based on the job level, years of relevant prior experience, and years of service.
• 8 paid holidays per year & 2 floating holidays per year.
• Wellness and Well-being programs.
• Comprehensive medical, dental, and vision benefits
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

For more detailed information about our benefits offerings visit Benefits | CGI Careers
Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.