Information Technology Tech II

: Salary $64,190.88 - $106,984.59 Annually Location FAIRFAX (EJ28), VA Job Type FT Hourly W BN Job Number 25-00572 Department Police Opening Date 03/08/2025 Closing Date 3/21/2025 11:59 PM Eastern Pay Grade S23 Posting Type Open to General Public

Job Announcement

This position performs general problem solving and assistance on diverse software applications and hardware systems for department users. Provides individual and/or group instruction and training to officers, staff, and/or other users on new or updated technologies. Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions. Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, assets, and tracking inventory of equipment. Manages internal inventory audits for all computer equipment. Monitors Police group service calls for assistance within the Department of Information Technology system, Enterprise Service Management Platform (ESMP). Performs technological systems support, maintenance, and testing for proper functionality of systems; troubleshoot and resolve complex system hardware, software, and network failures and conflicts. Serves as a primary project member on technology projects. Participates on technology projects with large scope and broad organizational impact. Helps with the installation, configuration and maintenance of computers, workstations and other related equipment and devices. Maintains knowledge with respect to technology, equipment, policy, regulations, standards and/or systems. Ensures computers and application software meet the standards specified in the police department's SOP and the county's information technology standards. Performs miscellaneous job-related duties as assigned.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position .)

• Provides hardware and software support of PC's and network/telecommunications system infrastructure equipment;
• Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment;
• Responds to calls from users;
• Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC's;
• Diagnoses, tracks, resolves, and documents problems;
• Serves as initial point-of-contact with vendors to solve problems;
• Identifies and resolves hardware, software, communications, and networking problems related to end-user computing; may maintain and repair communication lines, routers, and software;
• Schedules and coordinates preventative maintenance on computer and peripheral equipment;
• Installs, configures and tests new and updated releases of end-user software systems and computing equipment;
• Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards;
• Trains and cross-trains fellow employees on system operations and usage;
• Performs password and other various levels of security support on systems;
• Analyzes statistics and writes reports on system events and performance;
• Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of communications protocol and standards;
• Knowledge of personal computers and personal computer software application packages and development products;
• Identifies system problems and recommends possible solutions;
• Corrects and tests software and hardware problems;
• Knowledge of personal computer and network/telecommunication architecture;
• Knowledge of data communication principles;
• Ability to communicate technical ideas clearly and effectively, both orally and in writing;
• Ability to train and provide support to computer users;
• Ability to perform personal computer system troubleshooting on both software and hardware problems;
• Ability to implement or coordinate equipment repairs and solve software problems;
• Ability to read and interpret technical manuals used in the assembly, installation, repair, and operation of data communications equipment;
• Ability to maintain records and write reports.

Employment Standards

MINIMUM QUALIFICATIONS: Any combination of education, experience, and training equivalent to graduation from high school; plus, three years of experience in installing, configuring, and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate degree in computer science, or related field, and one-year similar experience. PREFERRED QUALIFICATIONS : Three years of experience installing, configuring, and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate degree in computer science, or related field, and two years of similar experience. CERTIFICATES AND LICENSES REQUIRED: None. NECESSARY SPECIAL REQUIREMENT: The appointee to the position will be required to complete a criminal background check and credit check to the satisfaction of the employer. PHYSICAL REQUIREMENTS: Work requires the ability to operate keyboard-driven equipment and to sit for long periods. Work also requires being able to lift over 20lbs. Employee is subject to random drug testing. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel interview; may include exercise. The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [email protected]. EEO/AA/TTY. #LI-SP1