Customer Service Representative - State Farm Agent Team Member
Job Description
Job Description
Position Overview
State Farm Insurance Agent located in Norfolk, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. You will be part of a growing agency highly respected in the community. We look forward to connecting with you if you are customer centric, highly driven, and have the ability handle multiple tasks in a fast-paced environment. Responsibilities- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain customer records and update information.
- Support sales team and managing agent as required.
- Assist in various marketing related activities and programs.
- Manage commercial lines accounts and relationships.
- Competitive Salary
- Bonus based on performance
- Paid time off (vacation and personal/sick days)
- Life Insurance
- License and continuing education reimbursement
- Training and development
- Interest in marketing products and services based on customer needs
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- People-oriented
- Organizational skills
- Self-motivated
- Dedicated to customer service
- Ability to multi-task
- Ability to effectively relate to a customer
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