KidStrong Sales Associate

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

WHAT IS KIDSTRONG?
At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their child’s superpowers and build future-ready kids who are confident making friends, running the playground and raising their hands high in the classroom. In other words… kids who will win at life!


KidStrong Stone Ridge is rapidly growing and we're looking for a talented, enthusiastic professional who is passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.


OPEN POSITION & SCHEDULE
We have an immediate need for a high-energy, hyper-organized, passionate Sales Associate to join our Stone Ridge location. As the Sales Associate, you will create a welcoming first impression for families coming into the Center. This critical position must have a solid understanding of sales and a passion to drive growth. This person must pose a high caliber approach to organization and be a self-motivator that is hungry to meet and beat goals.


SALES ASSOCIATE RESPONSIBILITIES

• Giving tours and creating a welcoming first impression for families.
• Calling, texting, and emailing leads to schedule trial classes.
• Following up with families after trials and converting them into memberships.
• Explaining the KidStrong program and answering parent questions.
• Managing leads and member information in CRM systems like GloFox.
• Supporting member retention and maintaining relationships with families.
• Assisting with front desk operations and customer service.
• Representing KidStrong at community events, schools, and local partnerships.
• Collaborating with coaches and leadership to deliver a strong member experience.
• Works closely with the KidStrong General Manager to ensure that the staff and Center are looked after.
• Builds and maintains KidStrong class size through scheduling optimization.
• Communicate with staff for all trials and anything they need to know about the members.
• Follows KidStrong corporate policies, guidelines, systems and processes.
• Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, delinquent account procedures, customer care calls, and change requests.
• Provides and maintains the highest level of customer service.
• Provides effective decision-making regarding customer service issues.

JOB QUALIFICATIONS

• Prior experience in outbound phone sales is strongly preferred
• Strong sales mentality and comfortability with sales efforts
• Associate or bachelor's degree preferred
• Must have the ability to work a flexible schedule, including evenings during the week (4p-730p) and weekends (at least 1 weekend morning 9a-230p).
• Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.
• Understanding of all performance metrics (KPIs), revenue, etc.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Microsoft Office products as well as G-Suite
• Fitness, retail, and/or hospitality industry experience preferred.
• Required to work at least three (3) weekday nights and at least one (1) weekend day

IDEAL EXPERIENCE

• Outbound phone sales experience: 2+ years
• Customer Service: 2 years
• Required Shifts: Evening & Weekend