Account Manager (Mail)
The Account Manager (Mail) will work with an established business-to-business customer base while reaching out to prior customers and warm leads to increase sales. The Account Manager is responsible for escorting a job from the initial customer contact through design, production, and mailing. In a typical day, the account manager will utilize email, teleconference, and telephone to work with customers, graphic design contractors, USPS contacts, the variable data print operator, production supervisor, and the accounting team.
There is an established work process to support those new to direct mail while being open to learning from the experiences of those more established in the field. Our production facility in Charlottesville, VA is equipped to print, cut, fold, insert, and address many mail pieces.
This position has the opportunity for an increased scope to include promotional products, should business needs and employee performance support that.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Develop and/or maintain relationships with current and potential customers.
- Grow business by encouraging current customers to use Brandscape services outside their current scope of work.
- Align direct mail and related services with customers’ marketing and other strategic needs.
- Assist with bids on large-scale and commercial jobs.
- Accurately communicate customer needs to Data Processing and the Production Team, along with any outside vendors.
- Partner with the Production Manager to understand the production requirements of each job, ensure that jobs are completed on time, and reduce downtime in the production pathway.
- Assist customers in designing mail pieces that are efficient to produce, save money on postage, and meet USPS regulations.
- Support account other account managers when their normal sales occasionally include direct mail.
- Actively follow jobs through production until completion and follow up with the customer when the job is complete.
Required
- Aged eighteen (18) or over
- Able to communicate effectively in English, both orally and in writing
- Highly proficient in Windows based computer applications.
- Proficient in Google Workspace, including Drive, Voice, Meet, Docs, and Sheets
- Minimum of two years of business-to-business sales
- Able to bring creative recommendations to clients in areas that increase sales
- Interest in and willingness to increase knowledge of USPS mail standards, regulations, and requirements
- Knowledge of USPS mail classes and standards
- Knowledge of USPS regulations and preparation requirements
- USPS Mail Design Professional and/or USPS Direct Mail Marketing Certificates
- Experience in any or all of BCC, Airtable, Xebra, and Ziflow
- Experience in selling commercial print.
- Multiple years of direct mail sales experience in a business-to-business environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.
- Sedentary work
- Repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers
- Able to perform fine motor tasks such as separating individual sheets of paper; measuring in millimeters; discerning relative weights (thicknesses) of paper
- Close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal; extensive reading
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