Breakfast Leader- Hampton Inn & Suites by Hilton San Juan

A Breakfast Supervisor is responsible for staffing and the service and quality of the hotel's breakfast service in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Breakfast Supervisor, you would be responsible for staffing and the service and quality of the hotel's breakfast service in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action
• Forecast and determine when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments
• Implement procedures to control food and labor costs
• Administer procedures related to Internal Audit. Inspect facilities and equipment for clean, safe and sanitary conditions
• Maintain positive working relationships with regular vendors, guests, and co-workers
• Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes
• Monitor the quality of food preparation (cooking techniques, food temperatures, plate presentation)
• Monitor storage and rotation of food stock and supplies to insure sanitation and inventory procedures are in accordance to hotel guidelines
• Oversee preparation of food in all areas during assigned shift

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Maintain an open line of communication between guests, management, and service staff; discuss operational problems with co-workers or supervisors in order to work out solutions
• Schedule and attend required meetings
• Follow hotel standards for safety and security
• Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook
• Perform general cleaning tasks to adhere to health and safety standards
• Perform in the capacity of any position supervised
• Keep work area clean and organized
• Complete other duties as assigned by supervisor
• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!