Associate Cybersecurity Analyst - Network Security

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Cybersecurity Operations Associate Analyst is primarily responsible to monitor, analyze, and resolve onprem and cloud network security devices, security tools, and systems issues. This position will manage technical support requests directly from users as well as prioritize escalations from other team members and field engineers. Our engineers are responsible for maintaining application uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities.

The position requires an in-depth understanding of how logical and physical connectivity issues can affect network and systems security posture and transaction quality.

Essential Functions:

· Monitor, analyze, and resolve network/cloud security devices, systems, and tools incidents

· Troubleshoot issues stemming from configurations on platforms such as firewalls including web application firewalls, proxies, distributed denial of service systems, data labeling and loss systems, and host-based security controls

· Follow both work instruction playbooks and runbook automations activities. Provide feedback to modify and suggest changes to work instructions for similar impacting events

· Understand and work within established Service Level Agreements (SLA) to ensure timely response

· Support and promote Visa’s Cybersecurity operation standards and excellence

· Continuous improvement of core functions expected from Cybersecurity Operations Center

· Track, update, and resolve all assigned incidents, changes, and problem reports in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality

· Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels

· Solicit feedback of documented procedures to accurately record resolution and ensure client satisfaction

· Measure and review work instructions for accuracy of execution and to drive toward objective response and restoration time frames. Review and solicit improvements through second level support groups and peers

· Maintain and achieve new technical skills through in-house or external trainings by engineering or higher-level support teams

· Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and ask for improvements through second level support groups

· Lead, support, or contribute based on various incident bridges stewardship in support of timely resolution of internal issues

· Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing techniques

· Articulate problem statements with clarity. Consult with L2 support groups or development teams to drive toward long-term restoration and resolution of incidents

· Responsible for the internal and external communication of issues to management, other internal support groups, customer pages, email broadcasts, or verified phone calls

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• Basic Qualifications :

Bachelor's degree, OR 3+ years of relevant work experience

Preferred Qualifications :

• Bachelor's degree, OR 3+ years of relevant work experience

• Work experience or training as a Network/Security Operations Engineer, network/security support analyst, or experience across multiple technologies such as firewalls including web application firewall, proxies, distributed denial of service systems, data labeling and loss systems

• Understanding of network monitoring concepts and management tools. Knowledge of systems, application, and fault monitoring toolsets namely Indeni, Splunk, QRadar, Solarwinds, or other similar platforms

• Functional understanding of packet and protocol from firewall and other systems through tools such as Wireshark to support troubleshooting activities

• Demonstrate knowledge of native cloud-based security monitoring tools

• General knowledge of networking and routing topology, cybersecurity frameworks, constructs, and auditable standards

• Communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process

• Understanding, proficiency, or certification of Information Technology Infrastructure Library (ITIL) concepts, preferably with knowledge of ServiceNow or other incident and change management tools

• Possess the background, experience, or skills to maintain both central and distributed firewall platforms and logging infrastructures

• MS Office suite functional use

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 84,600.00 to 119,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.