Desk Side Engineer ‐ Senior

Description

This position is full-time On-Site located in Ashburn, VA at the Department of Transportation. This position will report to Helpdesk Manger and will be part of the end user support team to provide end user support for IT related issues. This position will mainly focus on operational support of classroom instructional technology systems, simulation center equipment, and peripheral devices installed in classrooms, simulation centers, learning spaces and conference rooms.

Duties: Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.

• Full-time on-site at the DOT office in Ashburn 5 days a week.
• Support, maintain and manage IT equipment including but not limited to projectors, video cameras, video conferencing, analog and digital audio recording for multi-media classrooms, computer hardware, peripherals, application software, laptops, designated learning spaces, and instructor stations.
• End-to-end troubleshooting and resolution.
• Coordinate system upgrade projects, including the development of Classroom Technology maintenance plans and schedules.
• Assess the operation of IT systems and equipment for the purpose of ensuring they meet current and future educational needs.
• Assess classroom configuration needs and formulates recommendations for improvement.
• Research, recommend, and implement IT equipment and configurations to meet educational needs and ensure compatibility with Academy systems and architecture.

Qualifications

Experience: Must have a minimum of 4 years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with Classroom Technology.

Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.

Must possess a High School Diploma. Degree may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment.

• Experience in providing operational planning, development, and technical management of instructional technology systems and peripheral devices installed in classrooms, simulation centers, and learning spaces, as well as the maintenance of all such equipment.
• Experience in coordinating system upgrades, developing Instructional Technology maintenance plans and schedules. Current knowledge and previous experience with recent educational technology trends and resources is a plus.
• Education Management: Excellent organizational skills, keen attention to detail, the ability to prioritize duties, and a capacity to critically evaluate and quickly learn new educational technologies.
• Technology Management: Consults with faculty members and academic departments to identify, facilitate, and implement the use of educational technology in different educational settings.
• Technology Training & Instruction: Participates in Academy technology and simulation committees to identify instructional goals and objectives.
• IT Support certifications such CompTIA Network+ or Google IT Support Professional Certificate Highly desirable.

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and 0 years related experience.