Sales Support Analyst
Targeted Years of Experience: 0-3 years
Location: Ashburn VA, MD, Dallas, NJ, any location if candidate is really good.
Working Model: Hybrid- 2 days a week initially, if all goes well, okay to give remote
Responsibilities:
As part of the sales support team, you will be responsible for responding to review, research and establish Sales Acct & NASP requests using the data and tools provided.
Assist with CLE review, updated and duplicate cleanups to ensure CLE are unique per customer
Review requirements, Test and accept new GCH application functionality
Provide exceptional customer service via phone and email as necessary.
MUST HAVE SKILLS (Most Important):
Strong Skill to be able to manually review data in multiple sources and make connections between them
Microsoft Excel & Google Sheets usage for data analysis
Excellent written and spoken English
Ability to Quickly learn new tools and work in a team
Ability to work under tight timelines and meet or beat sla’s
Ability to support system testing evening/weekends as required
DESIRED SKILLS:
Customer service support
EDUCATION/CERTIFICATIONS:
High School & Bachelors preferred
Data analysis certifications preferred
Para-legal knowledge preferred
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