Assistant Studio Manager

CITYROW is looking for a highly motivated, confident, and people-focused leader to assist in managing our Richmond, VA studios. The Assistant Studio Manager is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy. This position offers the potential for career growth.

Responsibilities may include, but are not limited to:

Staffing:

• Assist in planning and execution of all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessary
• Optimize and publish the Studio Team schedule
• Assist with new hire paperwork and on-boarding
• Monitor class performance and communicate any schedule changes with the Studio Team

Marketing:

• Assist with weekly community emails
• On-going community outreach
• Help promote CITYROW to new businesses
• Ability to carry out studio promotions and events, if needed
• In studio chalkboard management/maintenance
• Coordinating seasonal studio decorations and window space maintenance

Team Development:

• Foster and develop a high-performing Studio Team by assisting in training and motivating all employees to provide the highest level of customer service
• Lead by example in all areas of communication, management, leadership, and service
• Assist with holding monthly Studio Team meetings
• Build a strong team environment

Customer Service:

• Serve as a resource to the Studio Team for any client related questions
• Resolve and attend to any client issues/requests
• Focus on engaging with all guests, selling memberships, class packages, and product offerings

Operations:

• Oversee daily operations of this studio
• Manage inventory of studio supplies and sales of merchandise
• Assist monitoring of studio expenses and revenues, and coordinate with Manager/Owner on optimizing profit/loss performance for studios
• Ensure cleanliness standards are met and maintained.
• Perform ongoing maintenance on studio space and equipment as needed
• Submit weekly performance reports to the Manager/Owner
• Complete payroll reports bi-weekly
• Manage, prepare, and send any e-commerce orders
• Help oversee and process group/private bookings
• Respond to Closing Emails when necessary
• Handle any complaints or building issues
• Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)
• Work with senior management to ensure all policies and procedures are properly implemented

Qualifications:

• Business management experience in fitness, hospitality or wellness
• Passionate about fitness, wellness and living a healthy lifestyle
• Strong problem solving skills
• Team leader and a self-starter
• Ability to multitask, prioritize effectively, and delegate when necessary
• Superior communication and interpersonal skills
• Able to receive and give performance feedback effectively
• Proficient in Microsoft Office (Word, Excel)
• Part-time; select weekend coverage required

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to CITYROW Corporate.