Client Experience Coordinator

About You

· You're energized by making clients feel heard, valued, and excited about their landscape journey

· Your adaptability shines when effectively managing multiple tasks, shifting priorities, and handing unexpected interruptions in a fast-paced environment

· You have a natural calming ability and excel as a trusted sounding board during challenging situations

· You maintain a professional demeanor by setting aside personal issues in the workplace and proactively fostering a positive, team-oriented environment

· Your attention to detail ensures nothing falls through the cracks in client communications and project coordination

· You balance taking initiative with thoughtful listening, knowing when to follow up and when to gather more information

· You thrive in a dynamic, fast-paced environment and are energized by working alongside talented, drive colleagues

· You get genuine fulfillment from positive client feedback and turning frustrated customers into advocates

· Your critical thinking skills help you anticipate client needs and proactively address concerns before they escalate

· You're excited to be the friendly voice clients hear when they call and the welcoming face they see when they visit

· You embrace flexibility, understanding that exceptional client service sometimes extends beyond standard hours

· You demonstrate unwavering loyalty to both clients and colleagues, becoming a trusted advocate they can count on

· Your self-sufficient nature means you take ownership of problems and find solutions without constant supervision

About Us

At Back to Nature Landscaping, we are dedicated to crafting breathtaking outdoor spaces that inspire and transform. For nearly 12 years, we have established ourselves as industry leaders known for our meticulous attention to detail and unwavering commitment to excellence.

As a member of our team, you will be part of an organization that values "The Human Element." We believe that landscapes have the power to enhance the human experience, and we strive to create outdoor environments that evoke emotions, foster connection, and promote well-being. Our core values guide everything we do:

· Passionate Performance - We use proper horticultural practices and hire individuals who love improving their craft

· Dig Deep - We focus on solutions when challenges arise, facing issues head-on with determination

· Be Real - We speak openly, follow through on promises, and strengthen our team through honest communication

· The Human Element - We prioritize the well-being of clients, vendors, partners, and employees above all

Please see our website to learn more about us:

What We Offer

· Competitive salary: $50,000 per year

· Health insurance (medical, dental and vision)

· Employer-paid access to Direct Primary Care, which provides outpatient care

· IRA retirement plan with company match

· Paid time off

· Life insurance & disability insurance at group rate (employee paid)

· $1,000 Employee Referral Program

· Company uniforms and company-provided tools, equipment & PPE

· Phone reimbursement ($40 monthly)

· Opportunities for professional development

· Supportive team environment with energetic, collaborative colleagues

· Fun quarterly and annual events, such as picnics and bowling

· Monday-Friday schedule (7am-5pm) with flexibility for project needs and occasional Saturday events

About the Role

· Your adaptability will be key in seamlessly navigating conversations with homeowners, contractors, and team members at every level

· We will count on your emotional resilience to serve as a trusted listener and advisor for frustrated clients and stressed colleagues

· You will take the lead on independently developing solutions to client concerns without constant oversight, using your self-sufficient nature

· Your initiative and follow-through will be essential in proactively reaching out to clients at critical project milestones before issues arise

· We will rely on your attention to detail to maintain organized client records and ensure nothing falls through the cracks in our communication

· Customers will appreciate your loyalty and relationship-building skills as you transform them into lifelong advocates and referral sources

· You will serve as the communication bridge between our sales team, operations crew, and clients for seamless project coordination

· Your critical thinking abilities will be key in anticipating client needs and addressing concerns before they escalate into larger problems

· We will count on your team-building spirit to check drama at the door and actively foster camaraderie among departments

· You will take ownership of service recovery situations , turning challenging moments into opportunities that exceed client expectations

· Your self-motivation and high energy will be essential in maintaining positive interactions even during demanding periods and occasional extended hours

Qualifications and Previous Experience

We're flexible on the number of years of previous experience for this role. We highly favor talent, adaptability, and genuine interest in client success. Some candidates may see this list and feel discouraged because they don't match all items. Please apply anyway: there's a good chance you're a better fit than you think you are.

· Exceptional communication skills with ability to adapt tone and approach for different audiences

· Strong organizational and time management abilities with attention to detail

· Experience in customer service, client relations, or account management preferred

· Familiarity with basic software applications such as Microsoft Excel, Word, and CRM systems

· Ability to remain calm and solution-focused under pressure

· Must have a valid driver's license and clean record

· Proven ability to work in fast-paced, dynamic environments

· Experience coordinating between multiple stakeholders and departments

· Strong problem-solving skills and emotional intelligence

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If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.

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