DIR, VALUE ADDED SERVICES + CROSS SELL

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary
The Director, Value Added Services “VAS” is a commercially driven role, focusing on the product development/promotion of our key value-added services. This role’s primary responsibilities are to become a product expert with each VAS, execute the sales strategy by product, support/train the organization to sell each product, and to perform detailed analysis in accordance with key metrics and areas of opportunity. This position is cross-functional and will have regular contact with internal teams such as Outside Sales, Inside Sales, Customer Care, and Trade. The role will also engage in direct contact with external clients to further promote our VAS offerings.
Coupled with the above the role will also plays a key role in expanding wallet share for the CMA CGM Group from existing CMA CGM customers via introduction to CEVA Logistics ( CROSS SELL Management)

Functions & Duties
• Serve as the subject matter expert on the products in order to educate and promote product awareness in CCA as well as communicate products directly to customers. Act as a resource to outside sales and inside sales regarding the VAS.
• Build internal collaboration to initiate progress. Work with inside/outside sales to collaborate and drive the VAS products.
• Provide product support to the organization (training/information resource). Train various groups internally, i.e. inside/outside sales and trade to spread awareness and gain traction on each product.
• Determine focus areas of product implementation. Determine where the products can be used by reviewing and analyzing sales and customer data. Maintain customer information to support and promote use of VAS.
• Perform Detailed Analysis – Focus on Performance and Areas of Opportunity. Review against budget to determine if we are meeting the required metrics. Explain successes and failures and determine action plans.
• Develop Product Plan per VAS and Drive Sales Initiatives.
• Face to Face Client Interactions on a monthly basis. Travel required monthly

• Collaborate with CMA CGM Commercial and CEVA Business Development to deliver performance aligned with organizational expectations.
• Promote internal education and awareness relevant to CEVA capabilities and cross-sell opportunities across departments.
• Provide proactive performance analysis and insight to leadership, explaining over/underperformance with actionable solutions.
• Drive the development and positioning of cross-sell opportunities across product lines and services
• Miscellaneous related duties or projects as assigned.

Knowledge, Skills, Abilities
• Procurement, negotiation, employee management, Intermodal, equipment, and cost management experience are all relevant to the position.
• Strong business acumen
• Commercially Minded
• Understanding of Key Market Drivers
• Operational Savvy
• Detail oriented
• Problem Solving Skills
• Ability to work collaboratively with team members to execute initiatives
• Analytical ability
• Creative ability
• Excellent Written and Verbal Communication Skills
• Excellent Interpersonal Skills

• Strong Excel Emperience is required

Qualifications
Education
Required/Preferred Education Level
Required Bachelor’s Degree
Preferred Master’s Degree

Work Experience
Experience Years of Experience
General Experience 10-15 years

Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at [email protected]