Technical Account Manager

Job Description

Job Description

Technical Account Manager
Location: Chantilly, VA

At REDLattice, we are a global leader in delivering cutting-edge technical cybersecurity products and services. As we grow and adapt in an increasingly complex digital environment,

We are driven by mission-critical and innovative work that directly contributes to protecting our nation’s and strategic partners’ most vital infrastructure. Our teams lead advanced vulnerability analysis and develop tailored cyber solutions to meet the demands of rapidly evolving mission space. With offices in Northern Virginia, Melbourne, Florida, Tel Aviv, Israel, and other strategic locations, REDLattice is growing rapidly to meet the evolving needs of our customers.

REDLattice is seeking a seeking a skilled Technical Account Manager to support fielded systems with our government customers, maintaining customer deployed network infrastructure (Linux servers, network services, VPN’s, ESXi servers, security solutions, monitoring, etc.) and solving incredibly complex and satisfying technological challenges in a fast-paced environment.

Qualifications:

• Implement security policies on endpoints and servers by using the most advanced technology and solutions on the market
• Perform basic software troubleshooting and diagnostics
• Serve as the main point of contact for unresolved problems
• Install hardware and software including operating system patches
• Responsible for providing computer hardware, software and network technical support to end-users remotely or on-site
• Work directly with clients on new or existing issues, and when necessary, escalating to the relevant teams (bugs, feature requests, or other technical issues)
• Maintaining a good working relationship with the other teams (Infrastructure, R&D, etc.)
• Proven experience as a System Administrator in a mission critical environment
• Experience with Docker/Kubernetes
• Familiar with SQL/NoSQL queries
• Experience with Linux/Unix systems
• Some familiarity with networking protocols, firewalls
• Strong analytical and problem-solving skills
• Effective communication skills and ability to work across time zones
• Ability to work flexible/non-standard hours

Preferred Traits:

• Current US security clearance
• Ability to work under pressure
• Prior experience in an intelligence collection mission
• Deep understanding of IP and cellular networks with hands on experience in multi-layered and scalable systems
• Familiar with troubleshooting techniques for a wide range of electronic communications components for cellular and digital systems to isolate and resolve faults
• Excellent customer presentation skills and exceptional communication and interpersonal skills for direct dealing with the customer, contractor partners, and sub-contractors

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work culture.

Why Join REDLattice?

• Work on mission-driven technology at the cutting edge of cybersecurity and national defense.
• Join a passionate, elite team of innovators and problem-solvers.
• Competitive compensation and comprehensive benefits.
• Opportunities for career growth and leadership development.
• Be part of a culture that values innovation, collaboration, and continuous learning.

Equal Employment Opportunity Statement

REDLattice is an equal-opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, or any other protected status.

Join us at REDLattice and help shape the future of cyber innovation and national security. Apply today!