Assistant Manager

Job Description

Job Description

The International Center for TMJ & Jaw Surgery and Mama's Pediatric Dentistry are dynamic and growing joint-organizations that are dedicated to delivering exceptional patient care and fostering a positive, team-oriented work culture. We are seeking a motivated, reliable, and solutions-focused Assistant Manager to support daily operations and help lead our team to success.

Key Responsibilities:

• Support the Doctors in overseeing daily operations and team performance, including patient check-in/check-out, phone scheduling, and follow-ups
• Maintain the accuracy and confidentiality of patient records and documentation ensuring HIPAA compliance
• Coordinate provider operatory schedules for optimal chair utilization and to ensure smooth appointment flow and minimize patient and provider wait times
• Establish and monitor recall, treatment plans, and follow up systems to maintain a full schedule without letting patients fall through the cracks
• Maintain cleanliness and organization of front desk and waiting areas
• Lead by example to maintain high standards of customer service and professionalism
• Assist in training and supervising staff and support cross-training with back office where needed
• Communicate effectively with doctors, staff, and patients
• Implement and uphold office policies and standard operating procedures
• Help resolve patient issues, ensure satisfaction, and respond timely to prevent escalation
• Monitor and analyze operational metrics to identify improvement areas
• Maintain compliance with company policies and safety procedures
• Step into manager role when needed and provide backup support to team members during absences or busy periods

Qualifications:

• Prior experience in a supervisory or leadership role preferred
• Prior experience in a dental practice, preferably 2+ years
• Familiarity with dental procedures and terminology
• Understanding of OSHA & HIPAA compliance requirements
• Strong communication and interpersonal skills
• Excellent problem-solving and organizational skills
• Dependable, proactive, and detail oriented
• Flexibility to step in wherever needed
• Compassionate, professional demeanor when interacting with anxious or pediatric patients and their families
• Strong phone etiquette and follow up skills
• High attention to detail in managing appointments, patient ledgers, documentation, and patient communication
• Strong time management and ability to handle a fast-pace while multi-tasking
• Skilled in resolving patient concerns tactfully

We are a compassionate, high-performing team looking for someone who leads with empathy, acts with integrity, and takes pride in helping others succeed. If you are seeking a meaningful leadership role in a clinical setting where your contributions will be valued, we invite you to apply.