Intake Coordinator

Intake Coordinator In Charlottesville, VA! Interim Healthcare is America’s leading provider of home care, hospice, and healthcare staffing. With over 50 years of national experience—and a locally owned franchise since 1991—we offer the stability of an established company with a strong commitment to integrity and compassionate care. As an Intake Coordinator at Interim Healthcare, you will be the first point of contact for patients, clients, and referral sources. Your role is essential in ensuring a smooth intake process that supports timely and high-quality patient care. Our Intake Coordinators enjoy some excellent benefits:

• Salary $20.50-$22.50 per hour
• Monday-Friday, 8am-5pm (40 hours/week)
• Eligible for performance and tenure-based bonuses
• Paid Time Off, Sick Time and Company Paid Holidays
• Medical/Dental/Vision/Disability/Life Insurance offered
• 401(k) benefits offered after 1 year of employment

Key Responsibilities:

• Handle and coordinate all incoming calls, providing basic information to assist patients, clients, and referral sources in accessing appropriate services.
• Manage the intake coordination process, including verification and initial authorizations, validation of appropriate physician orders, and collection of all required documentation.
• Ensure all referrals are complete, accurate, and submitted to the office in an organized and timely manner.
• Follow the intake flow process to ensure smooth communication and transition between centralized intake and office teams.
• Maintain open, professional communication with office staff, marketing personnel, and community representatives to ensure appropriate referral coordination.
• Deliver excellent customer service by proactively identifying and resolving issues, using sound judgment and decision-making skills.
• Prioritize tasks effectively, manage time well, and maintain attention to detail.
• Work independently with minimal supervision, using clear, concise, and positive communication.
• Remain adaptable and effective while working under pressure, managing multiple tasks, shifting priorities, and meeting tight deadlines.
• Demonstrate computer proficiency, including familiarity with current company software

Minimum Education & Experience Requirements:

• Associate degree in Business, Marketing, Healthcare or related field, or an equivalent combination of education and experience.
• Current Practical Nurse (LPN) or Vocational Nurse (LVN) Program license active in state in which he/she practices.
• Three (3) years relevant experience in medical services or clinical environment, including at least one (1) year of intake experience
• Knowledge of medical terminology

Interim HealthCare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability or veteran status.