Senior automation architect

Overview:

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

The Enterprise Applications & Integration team is part of corporate IT and is responsible for supporting, developing, managing and enhancing the set of enterprise applications which make up the platform that delivers Medallia's business processes. The group focuses on engagement with the lines of business to evolve and scale solutions to best fit Medallia's business needs. In addition, the group focuses on design, development and deployment of an enterprise decision support system to provide enhanced reporting and analytics capabilities.

Our team's Top Priorities include:

• Optimize Medallia’s business processes.
• Provide an accurate single source of truth for timely decision support.
• Simplify the landscape for support efficiency.
• Design, plan and deliver quality new solutions, cost effectively.

As a Senior Integration and Automation Architect, you will be responsible for owning the technical design and maintenance of the platform integrations and automated processes that are critical to our global operations. You must possess a solid understanding of APIs and integration workflows, and ideally have experience with iPaaS platforms, including Adobe Workfront Fusion and Boomi. You’ll partner with business group administrators and department leaders in optimizing and scaling our platforms and processes. The ability to understand, consult, and collaborate on business requirements will be critical to this role.

• Collaborate with business stakeholders and application leads to translate business requirements into detailed technical integration requirements.
• Develop and execute quality assurance / test strategies. Troubleshoot as needed. Collaborate with cloud data stewards to oversee unit testing and other UAT efforts.
• Perform development, scripting updates, data preparation, target schema and related ETL as required for data loads.
• Coordinate with cross-functional technical and business teams to deliver objectives in fast-paced and complex projects.
• Stay current on process and advancements to automate and modernize Workfront – especially as they relate to understanding and communicating Workfront Fusion releases, new features and automations.
• Drive platform integrations and workflows to help uncover insights for users and leadership.
• Identify opportunities for automation and process streamlining for our work management process.
• Gather and interpret technical requirements on an ongoing basis and contribute to expansion and migration plans.
• Oversee acceptance testing, support tickets, troubleshooting and issue resolution
• Optimize data processes and systems for performance, efficiency, and scalability.
• Solutions optimization and supportability (searches, scripting, workflow).
• Develop and maintain thorough and accurate documentation of all technical design aspects of data systems, processes, and pipelines.
• Collaborate and build effective working relationships across the organization with emphasis on stakeholder management.
• Provide technical expertise to support management of data cleansing / transformation.
• Work in the capacity of technical expert point of escalation for the day-to-day support.

Minimum Qualifications

• 3+ years of experience designing and implementing medium to large-scale business systems, components and integrations
• 3+ years system integration experience with responsibility for identifying, analyzing and developing cloud orchestration and integration flow technologies (e.g., Adobe Workfront Fusion, Boomi, Workato, etc.)

Preferred Qualifications

• 2+ years using Fusion with Workfront, implementing automated processes and workflows
• Adobe Workfront Fusion certification
• Adobe Workfront administration experience
• Understanding of work management methodologies
• Experience with SaaS platform administration, process improvement, and change management.
• Superb communication, strategic thinking, creative problem solving, and interpersonal skills.
• Strong self-starter with high technical capability and ability to work independently
• Team player with unwavering integrity, positive attitude, and passion for the opportunity

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $133,000 - 192,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [email protected]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.