Program Manager

We are seeking a highly motivated Project/Program Manager to join our client's team in Seattle, WA or Arlington, VA for a hybrid role. The ideal candidate will be a self-starter with deep knowledge of project and program management, exceptional relationship-building and strategic influencing skills, and proven experience leading large-scale change management initiatives across functions and geographies . This individual must demonstrate a track record of delivering results through effective program management, problem solving, and influencing without authority , while maintaining a relentless focus on continuous improvement and customer experience .

REQUIREMENTS

• Partner with global stakeholders to plan, launch, and scale business and technical initiatives in a cost-effective manner.
• Manage end-to-end project lifecycle , overseeing multiple concurrent launches within a program.
• Develop strong understanding of systems, processes, and operational workflows to translate complex business requirements into functional solutions .
• Oversee comprehensive testing, process documentation, and SOP development , ensuring sustainable adoption of systems and processes.
• Drive process transitions and implementations across multiple functions, regions, and business units.
• Motivate, influence, and align cross-functional teams (business, operations, and technology) to adopt best practices.
• Identify, assess, and mitigate risks at multiple levels to ensure program success.
• Monitor and analyze program performance, proactively addressing and preventing potential issues.
• Remove barriers by leveraging strong problem-solving, communication, and stakeholder management skills.
• Foster effective teamwork, collaboration, and commitment across diverse stakeholder groups with competing priorities .

Basic Qualifications

• 5+ years of program or project management experience.
• Proven track record of using data and metrics to identify and drive improvements.
• Demonstrated ability to own program strategy, lead end-to-end delivery , and effectively communicate results to senior leadership .
• 5+ years of managing stakeholders across cross-functional and global projects.
• Experience working cross-functionally with both technical and non-technical teams .