Senior MITS Specialist, Americas (Managed IT Services)

Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

The Senior MITS Specialist is part of Swisslog Managed Services which supports customer deployments and internal development systems. The candidate will be responsible for application server design and support on various platforms including but not limited to Kubernetes, Docker, Weblogic and Wildfly. Key responsibilities are installation, ongoing support, performance tuning, migrations, and upgrades. Operational support includes maintenance tasks, such as backup, recovery, and file maintenance. Supports deployment, and testing of vendor patches and software upgrades. Supports product and project development teams to ensure compliance, compliance, and supportability of software products and IT infrastructure. Participates in on-call support for managed systems including nights, weekends, and holidays. Travel required as necessary. Reports to the manager of CS Managed IT Services. The application server administrator contributes to complex aspects of a project and supports both internal development teams and customer production deployments.

Make an impact

• Completes installation, upgrades, and migrations on production systems
• Responsible for technical operations and configuration management IAW ITILv3 framework
• Create and maintain service design packages and as-built documentation
• Supports cyber auditing and compliance to NIST standards
• Establish and maintain monitoring for availability, capacity, and security
• Provides information by collecting, analyzing, and summarizing system performance and trends
• Makes recommendations and implements improvements following change management procedures
• Participates in troubleshooting and resolving incidents. On-call support is required for production systems and critical test servers.
• Participate in problem management process by completing root cause analysis

What you need to succeed

Essential

• BS degree in engineering/computer science; OR demonstratable experience of comparable understanding
• 2+ years designing and maintaining containerized application support in a production environment
• 2+ years experience with Weblogic administration in high availability environments
• 2+ years experience with Wildfly administration in high availability environments
• Linux and shell scripting
• Containerization (Docker)
• Kubernetes fundamentals (Pods, Deployments, Services, ConfigMaps, etc.)
• Cloud platforms (AWS, Azure, Google Cloud)
• CI/CD pipelines (Jenkins, GitHub Actions,etc)
• Excellent verbal/written communication skills.
• Must be available for after-hours on-call rotation
• Demonstrated people skills

Desirable

• OCA/OCP for Weblogic
• Wildfly, JBoss certification
• System administration experience in Linux, AIX, and Windows
• Database administration (Oracle, SQL Server, etc.)
• Agile/Scrum experience
• Azure administration
• Warehouse and logistics operations
• Kubernetes / Docker
• Experience with automated material handling software
• Exposure to the logistics Industry
• Understanding of warehouse management software products
• VMware VSAN, Hyper-V, S2D, DRS, High Availability, Fault Tolerance
• VEEAM Backup and Disaster Recovery
• PRTG Monitoring
• Cisco AMP
• Jira
• Bomgar/BeyondTrust

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 2,900 experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.

Join the journey!

If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!

Note for United States job postings (EEO statement):
Swisslog is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.