Hotel Breakfast Attendant - Residence Inn by Marriott Roanoke

Job Description

Job Description

SUMMARY: Responsible for set-up, maintenance, and clean up of complimentary breakfast and food service for meeting rooms, and ensuring guest are satisfied one hundred percent.

SERVICE: Each employee will ensure they provide excellent and consistent service through individual brand service delivery plan.

ESSENTIAL FUNCTIONS :

1. Set up and maintain all food and beverage items during the complimentary breakfast, ensuring proper amounts and temperature.
2. Provide personalized service to all guests.
3. Greet all guests coming into food service areas. Check with guests to make sure that everything is to their liking.
4. Always maintain clean public and work areas.
5. Bus tables during food service times striving to keep all free tables ready.
6. Refill condiments and supplies upon completion of shift.
7. Clean any spills immediately. Maintain a neat buffet line.
8. Keep coffee urns full.
9. Upon completion of food service hours, undertake a full cleaning of the dining area and kitchen area.
10. Wash dishes, as required.
11. Maintain an inventory of all food products, china, glassware, cutlery, and linens. Reorder as necessary
12. Assist in the preparation of menus for breakfast.
13. Perform deep cleaning projects in the kitchen/work area as needed and maintain cleaning logs.
14. Notify Manager of any problems such as food service preparation of delivery or comments of guests as to menu items.
15. Courteously accommodate special requests of guests and be prepared to answer guest questions regarding the hotel and local area facilities and services.
16. Know and follow hotel emergency procedures.
17. Follow proper key control procedures for issued keys.
18. Practice safe work habits, particularly regarding lifting techniques and spills.
19. Order, shop for, prepare, and set-up foods for complimentary breakfast and meeting room or special guest functions.
20. Providing information to guests about hotel services, facilities, and other amenities.
21. Any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines
22. Carry out any reasonable request by Management.