Customer Service Coordinator - Freight Cashier
Main Purpose of the Role:
The Support Services Coordinator is responsible for managing release functions and other back office activities that support the Contact Center and GSS. This includes release of bills of lading, invoicing and payment validation. Review mandatory criteria for documentation and/or carrier release. As well as answering enquiries from internal and external entities.
Main Tasks:
- Releases original bills of lading and executes manual or electronic releases.
- Appropriately release shipments within in-house system and external systems.
- Answers incoming emails and communications from internal teams at ZIM and GSS related to releases.
- Responds promptly to customer enquiries utilizing various methods of communication (email, phone, instant messaging, etc.).
- Validates, surrenders, and files original bills of lading, electronic bills of lading, and waybills according to date received.
- Researches problems and performs root cause analysis in order to propose permanent solutions.
- Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
- Any other duties as assigned.
Countries & Business Development
REQUIREMENTS
• High school diploma or general education degree (GED);
• One-year related experience and/or training in a service related industry; or equivalent combination of education and experience.
• Excellent Soft skills
• Previous call center experience preferred.
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