Patient Care Specialist I

Job Description

Job Description

Pinnacle’s Voice: A Tale of Transformation & Recovery

“I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.”

-Patient, Pinnacle Treatment Centers

About Us: Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 30,000 individuals daily resulting in a network of care spanning across the country.

Position Overview: As a Residential Aide, you are a member of a multidisciplinary team, who is directly involved in providing quality care for patients in a residential addiction recovery environment. You will provide continuous patient care, supervision, interaction, role modeling appropriate behaviors, and are responsible for providing structure to and observation of patients that enter treatment.

Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.

1. STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
2. Continuing Education : Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
3. Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
4. Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
5. Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
6. Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth.

Qualifications:

• HS Diploma / GED (General Equivalency Diploma)
• General knowledge or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
• Must possess a current valid driver’s license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes. May require occasional travel up to 10%, including transportation of patients to appointments and/or other treatment locations within the local area. No overnight travel will be required for this position.
• CPR/MANDT certification – training provided locally and updated as required.

Preferred:

• Six (6) months experience working in a behavioral healthcare setting.
• Basic knowledge of addiction and the recovery process.

Responsibilities:

• Ensure the wellbeing of patients and provide a safe, positive, supportive, and structured environment.
• Serve as a resource for new patients - introducing them to other patients and teammates, explaining programs and encouraging participation.
• Be an active participant as part of the treatment team, providing continuous patient care, supervision, and interaction.
• Demonstrate a positive, empathetic, and professional attitude towards patients and teammates always. When patient needs are not met, acknowledge and work to resolve concerns.
• Act as a role model by applying de-escalation techniques, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive culture.
• Assist in monitoring and maintaining the safety and security of the patients and the facility in collaboration with teammates.
• Recognize that patient safety is a top priority by conducting safety checks, ensuring these checks are conducted at intervals in accordance with individualized supervision guidelines (e.g., 15-minute checks, 1-hour checks, etc.).
• Document in patient records timely, accurately, and appropriately.
• Provide transportation for patients or coordinate transportation with appropriate team members, as required.
• Assist with AMA identification and intervention.
• Perform other duties as assigned.

Join our team & Start Saving Lives Today