Remote Call Center Representative
TechOp Solutions is seeking CSRs who can provide masterful guidance in a federal contact center environment. Strong candidates will have exceptional customer service skills, including experience deescalating calls, and proficiency in use of common office tools. Team members will support leadership across all aspects of contact center operations, and demonstrate courtesy and professionalism in customer interactions.
Remote position, but candidate must reside in the Hampton Roads area
Duties :
- Answer inbound calls, emails, chats, and other contact channels.
- Provide direct customer service
- Maintain service quality standards, including courtesy, professionalism, and efficiency.
- Other duties, as assigned
Requirements
- HS degree, or equivalent, required
- Customer service experience
- Must be able to pass a typing test
- Must be able to obtain and maintain government agency suitability requirements as a condition of employment
- Ability to use telephony tools and applications
- Good verbal and written communication skills
- Basis computer skills
- A reliable, hard-wired internet connection is required
Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
Recommended Jobs
Data Center Technician
Data Center Technician (Cabling Specialist) – Job Summary Detail-oriented Data Center Technician specializing in structured cabling, rack and stack, and physical layer infrastructure within enterp…
Business Intelligence Analyst
A Business Intelligence Analyst is a strategic thinker who combines expertise in data analysis, data visualization, and business acumen to transform complex data sets into actionable insights. This p…
Security Assistant
Program Overview About The Role Peraton is seeking a Security Assistant to support our customer onsite in Springfield, Va: Produces employee and guest badges, identification cards, and s…
Adult Ministries Pastor
Hyland Heights Baptist Church 11452 Wards Rd. Rustburg, VA 24588 hhbc.net Hyland Heights Baptist Church, a Southern Baptist congregation located in Rustburg, Virginia, approximately five mi…
Comms & Radar Electronic Technician
Title: Electronics Technician/SPY Radar Tech Belong, Connect, Grow with KBR! We are adding a skilled Electronics Technician with specialized experience in Spy Ra dar systems to join our …
SAP NS2 Sr. Intel DevOps Engineer-TS/SCI+poly-Onsite-Chantilly, VA
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and w…
Supplier Quality Engineer
The Supplier Quality Engineer (SQE) is responsible for the assessment, development, and evaluation of manufacturing and quality capabilities of Liebherr’s supply base. Maintains smooth operations of …
Licensed Veterinary Technician - Part-time
Are you a Licensed Veterinary Technician (LVT) or an experienced Veterinary Technician who enjoys both surgery and appointments? If you value hands-on medicine, teamwork, and working in a clinic…
Build a Winning Insurance Agency - Top Producer Role
Producers Wanted Who Want Ownership - Not Micromanagement We’re expanding and looking for licensed agents or sales professionals who want more than commission caps and limited growth. ✔️ Tra…
Commercial Lead Electrician
At Southern Electric, we power up large-scale commercial projects across Virginia, delivering expert electrical solutions with precision and a commitment to quality. We’re looking for an experience…