Information Technology Assistant

The California Department of Public Health (CDPH) is seeking two Heluna contractors. The candidates will be part of the Information Technology Department and will assist with tasks that fall under the umbrella of the IT Department with a focus on the Heluna Health staff hires IT help needs and return of equipment. The candidate must have good customer services skills and the ability to work well in a fast-paced environment as a team member. Must be able to take initiative and think outside the box when troubleshooting technical problems. The candidate will be provided on-the-job training to perform this role.

Flexible hours Monday through Friday between 8:00 am 5:00 pm. The final work schedule will be determined by the supervisor.

This is a part time benefited position and the range is $30.00 to $35.00 an hour depending on experience and qualifications.

If hired for this position applicant will be required to provide proof of full vaccination for COVID-19 prior to the start date; or have a valid religious or medical reason qualifying the applicant for an exemption (that may or may not require accommodation).

ESSENTIAL FUNCTIONS

• Assist with installing configuring and imaging new computer hardware.
• Assist with installing configuring and troubleshooting software.
• Assist with installing and configuring state issued mobile devices as well as personal devices.
• Installation and troubleshooting the Microsoft family of products including Microsoft OS Microsoft Office Microsoft Teams e.g.
• Provide support for Mac OS and Apple devices.
• Provide general technical support of various softwares used on campus
• Provide support to remote users
• Troubleshoot network equipment and servers.
• Document procedures and create training guys related to work tasks.

NON-ESSENTIAL FUNCTIONS

• Other work as required.

JOB QUALIFICATIONS

• Must be able to communicate effectively (orally and in writing if both appropriate) in dealing with the public and/or other employees
• Possesses analytical and problem-solving skills
• Completes assignments in a timely and efficient manner

Education/Experience

• Associates / Bachelors degree Candidate or Relevant IT experience preferred.
• Experience with installation and use of Microsoft products preferred.

Certificates/Licenses/Clearances

• None

Other Skills Knowledge and Abilities

• Knowledge of and skilled in the use of Microsoft Office products including Word Excel Access Outlook and Power Point
• Strong organizational and communication skills
• Possesses keen attention to detail

PHYSICAL DEMANDS

Physical Abilities

• Stand F (Frequently)
• Walk F (Frequently)
• Sit F (Frequently)
• Handling/Fingering F (Frequently)
• Reach Outward O (Occasionally)
• Reach Above Shoulder O (Occasionally)
• Climb N (Not Applicable)
• Crawl N (Not Applicable)
• Squat or Kneel O (Occasionally)
• Bend O (Occasionally)

Lift/Carry

• 10 lbs or less F (Frequently)
• 11-20 lbs F (Frequently)
• 21-50 lbs O (Occasionally)
• 51-100 lbs N (Not Applicable)
• Over 100 lbs N (Not Applicable)

Push/Pull

• 12 lbs or less F (Frequently)
• 13-25 lbs F (Frequently)
• 26-30 lbs O (Occasionally)
• 41-100 lbs N (Not Applicable)
• Over 100 lbs N (Not Applicable)

Key:

• Not Applicable Not required for essential functions
• Occasionally (0 - 2 hrs/day)
• Frequently (2 - 5 hrs/day)
• Constantly (5 hrs/day)

WORK ENVIRONMENT

General office setting indoors temperature controlled.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants without regard to age (40 and over) national origin or ancestry race color religion sex gender sexual orientation pregnancy or perceived pregnancy reproductive health decision making physical or mental disability medical condition (including cancer or a record or history of cancer) AIDS or HIV genetic information or characteristics veteran status or military service.