ServiceNow Software Designer

Our Partner has an opening for a Sr. ServiceNow Software Designer to support a key program in their National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence 5 days per week.

Responsibilities

• Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements
• Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability
• Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges
• Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes
• Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed
• Monitor the team’s efforts to maintain IT system and application performance/availability while responding proactively to emerging issues
• Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant
• Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification
• Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement
• Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team
• Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget
• Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates
• Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements

Requirements

• TS/SCI CI Poly Clearance
• 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master’s and 10 years OR a bachelor’s and 12 years OR an associate’s and 14 years OR HS and 16 years.
• 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training
• CompTIA Security+ or equivalent
• Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2
• ServiceNow Certified System Administrator, and at least one other advanced ServiceNow certification
• Team leadership experience
• Be highly motivated and able to work independently with both local and geographically diverse team members, using effective time management skills to meet deliverable timelines
• Experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle
• Experience with at least one of the following: Agile, Scrum, SDLC
• Able to work with minimal supervision to perform complex technical tasks and lead others effectively
• Able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions
• Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts
• Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods
• Skilled in working within a team environment within a professional office setting
• Skilled in the ability to focus study and research to rapidly solve specific problems
• Excellent self-study to achieve advanced training as required by the team and the program
• Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities
• Working knowledge of Service Now or other ITSM
• Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook
• Advanced system architecture, design, and integration
• Experience with databases. Ideally including MariaDB
• Cross platform and integration experience including Windows, Linux, Juniper, and Cisco
• Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell
• Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills
• Excellent client-facing and internal communication skills
• Excellent and clear written and verbal documentation skills
• Experience innovating in a collaborative environment

Desired Skills

• ISC^2 CISSP or equivalent is strongly preferred

About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ