Service Desk Engineer
Apply now: Service Desk Engineer, location is onsite. The start date is ASAP for this contract position.
Job Title: Service Desk Engineer
Location-Type: Onsite (5 days/week, Vienna, VA – within 1 hour commute)
Start Date Is: ASAP / ideally next week
Duration: 3 months (Contract)
Compensation Range: $30-38/hr
Job Description:
Provide high-touch, in-person technical support for executives and onsite staff, ensuring seamless day-to-day technology operations in a fast-paced environment.
Day-to-Day Responsibilities:
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Deliver white-glove, in-person support to executives and senior leadership
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Resolve Tier 2 service desk tickets and support project-based work
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Support and troubleshoot macOS and Windows environments
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Install, configure, and maintain laptops, desktops, printers, and peripherals
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Provide iOS device support for iPhones and iPads
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Set up, test, and support conference rooms and AV systems
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Troubleshoot Microsoft Teams collaboration and meeting environments
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Proactively monitor and optimize executive devices and applications
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Deploy and support AI productivity tools such as Microsoft Copilot and ChatGPT
Requirements:
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Must-Haves:
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5 years of Tier 2 technical support experience
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Strong troubleshooting skills across Windows OS and macOS
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Experience supporting iOS devices (iPhone and iPad)
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Experience in a Microsoft-based environment
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White-glove or executive-level support experience
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Familiarity with AI tools such as Microsoft Copilot and ChatGPT
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Strong soft skills: professional demeanor, self-motivated, team-oriented, able to work independently, comfortable supporting executives in high-pressure environments
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US Citizen or Green Card holder
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Nice-to-Haves:
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Experience supporting retail or healthcare environments
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