XCAL Martial Arts Manager

Job Description

Job Description

XCAL Martial Arts Manager

Position Summary

The XCAL Martial Arts (XMA) Manager is a person who has a passion for changing lives through martial arts instruction. The XMA Manager is also the head instructor and oversees all instructional activities and classes held at XCAL. The Dojo Manager is also responsible for arranging, planning, and executing all activities in the Dojo. A successful candidate is entrepreneurial, who is passionate about teaching martial arts, impacting people's lives, and working hard on building a career and a strong business around that passion.

XCAL provides full-time employees with generous benefits that include:

• Medical, Prescription Drugs, Dental and Vision plans provided by United Healthcare
• Health Savings Account provided by Optum Bank via United Healthcare
• Life Insurance and Accidental Death and Dismemberment (AD&D) provided by Hartford Life Insurance Company
• Short-term disability (STD) and Long-term disability (LTD) plans provided by Hartford Life Insurance Company
• 401k - XCAL matches 100% up to 4% of employee contributions
• Paid Holidays and Paid Time Off (PTO)
• Employment at XCAL comes with a XCAL Shooting Sports and Fitness membership and discounts on retail, food, and beverages

Key Responsibilities

Operations & Facility Management

• Manage day-to-day dojo operations
• Instruction of high-energy, benefit-driven, and "educating" classes
• Ensure cleanliness, safety, and maintenance of the facility
• Coordinate equipment, uniforms, and inventory

Member Experience & Retention

• Greet members and visitors; create a welcoming, professional environment
• Handle member inquiries and promote XMA Memberships
• Resolve member concerns promptly and professionally
• Support retention initiatives and community-building events

Scheduling & Staff Coordination

• Manage class schedules, seminars, and special events
• Performance evaluation for all instructors
• Assist with onboarding and training of new staff
• Track attendance and payroll inputs as needed

Sales & Marketing Support

• Handle leads, trial sign-ups, and conversions
• Promote memberships, private lessons, and merchandise
• Assist with local marketing efforts and community outreach
• Track basic sales and membership metrics

Administrative & Financial Duties

• Process payments and maintain accurate member records
• Manage basic bookkeeping tasks and reports
• Use academy management software (e.g., Zen Planner, Mindbody, etc.)
• Ensure compliance with academy policies and procedures

Qualifications

Required

• 2+ years experience in gym, martial arts school, fitness studio, or customer-facing management role
• Strong organizational and communication skills
• Comfortable with sales, customer service, and conflict resolution
• Ability to work evenings and weekends
• Reliable, professional, and detail-oriented

Preferred

• Extensive experience in Brazilian Jiu-Jitsu or martial arts (practitioner or enthusiast)
• Experience with membership-based businesses
• Familiarity with gym management software
• Leadership or supervisory experience

Key Performance Indicators (KPIs)

• Membership growth and retention rates
• Lead-to-member conversion
• Class size and participation