The Adult Beverage (AB) Specialist, Regulatory Compliance is responsible for assisting store Associates in obtaining and maintaining all seller permits and employee-level licenses required to sell adult beverage and maintain compliance. The AB specialist will ensure ongoing compliance with regulatory issues through audits, coaching team members, compliance documentation and identification of regulations. The AB Specialist, Regulatory Compliance will interact with government agencies, legal, team members and field leadership on a regular basis.
Principal Duties & Responsibilities:
1. Lead all required Associates through the process of obtaining the required seller permits and employee level licenses needed to legally sell adult beverage
2. Serve as a back up to the Regulatory Compliance Specialist with the responsibility to process fines and violations in a timely manner with efficiency, speed, corrective action, and cross- functional partnership.
3. Research, document and track all associated AB compliance requirements for each store including local, state and federal jurisdictional compliance requirements
4. Responsible for daily management of employee licenses and training records including initial issuance, turnover, renewals, and both companywide and governing agency reporting
5. Conduct conference calls with field leadership to train them on existing and new regulations and coach them on how to improve compliance rates
6. Manage the payment and submission process for all seller permits and licenses with the field, key internal business partners at the SSC and external business partners including governing agencies
7. Partner with the Project Manager of Compliance Programs to lead IT initiatives and deployments to strengthen compliance programs and sales at the store level
8. Maintain company-wide reports, project trackers and employee training records to effectively manage compliance, training record documentation, and provide analysis for identifying trends to create and implement action plans with goal of improving compliance rates.
9. Conduct alcohol audits and score performance based on pre-determined criteria and report audit findings to store team members
10. Work with store team members, field and corporate management to develop and implement long-term compliance strategies
11. Report audit findings, identify and report new legislation, legal issues and compliance issues to both field and corporate management
12. Mitigate, question, and review citations and violations prior to resolving with payment
13. Work with government agencies to obtain clarification on regulations and to reduce assessed fines upon occurrence
14. Escalate in-store problems to appropriate corporate team members so that issues are immediately addressed to prevent/eliminate, fines, lost sales, vendor service issues and others as needed
15. Follows all Company policies and procedures and report suspected fraudulent activity to Loss Prevention
16. Other duties as assigned
Minimum Requirements:
+ Bachelor's college degree
+ 1-2 years regulatory experience in coaching, training, compliance documentation and tracking.
+ Audit and adult beverage regulatory experience preferred
+ Retail Experience preferred
+ Work On-Site at Corporate Office
Other Requirements or Factors - Candidate must have at least 1-2 years of experience with MS Excel, Word, and Outlook. In addition, the candidate should have excellent communication skills and attention to detail, the ability to work well with others, while maintaining professional conduct at all times as well as the ability to identify problem areas and report findings. They should be able to escalate problems appropriately and help influence P&L result through improved compliance. Position requires the ability for limited travel.
Organizational Competencies:
A competency is a characteristic of an Associate that contributes to successful job performance and the achievement of company goals and objectives. Organizational Competencies are the behaviors, skills, knowledge, and abilities of Associates that have a significant impact on Family Dollar's organizational results.
Customer Focus: Dedicated to providing the highest quality products and services which meet or exceed the needs and requirements of internal and external customers. Understands customers' expectations and utilizes that knowledge to continuously improve products and services. Makes decisions and acts with end users in mind. Establishes and maintains effective relationships with internal and external customers and gains their trust and respect.
Results Driven: Takes initiative and engages in work activities that have clearly defined and communicated end results. Prioritizes work appropriately and ensures that the most important tasks are completed expediently. Anticipates barriers to progress and takes appropriate action without waiting for direction. Follows through to ensure that tasks are completed with a sense of urgency. Drives self and others for results, and looks for opportunities to increase effectiveness and reduce costs.
Communication Skills: Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and interacts positively with others. Is diplomatic, tactful and professional in all communication and resolves conflicts in a cooperative manner. Presents ideas articulately and persuasively in both formal and informal settings.
Problem Solving/Decision Making: Uses sound judgment and common sense to make competent, timely and effective decisions. Gathers and analyzes relevant information and takes appropriate action. Uses knowledge and experience to understand issues and chooses the best course of action. Looks beyond the initial/surface problems to identify root causes. Takes accountability for decisions, actions and results.
Job Knowledge: Understands how businesses work and keeps up with trends affecting current job and the organization as a whole. Demonstrates the skills and expertise needed for success and is thorough, accurate and efficient while performing all job functions. Learns quickly and analyzes successes and failure to enhance job performance.
Relationship Management: Develops effective relationships and works cooperatively as part of a team. Builds rapport easily and relates well to all types of people both inside and outside the organization. Involves others in setting objectives and making decisions. Willingly shares resources and information with other team members. Defines success in terms of the whole team and recognizes the contributions of others.
Full time
510 Volvo Parkway,Chesapeake,Virginia 23320
Compliance
Family Dollar