Developmental Disabilities Case Manager

Major Essential Functions:

• Conducts or coordinates assessment to determine eligibility for ID/DD Case Management.
• Utilizes a person-centered planning approach to identify strengths and goals, including employment goals, with input from the person and her/his network of friends, family and significant others.
• Develops person centered plans that are based on the person’s strengths and address the person’s desires, needs, and the limitations of the individual and her/his current support system.
• Assists individual clients directly for the purpose of locating, developing or obtaining needed services and resources. This may include crisis response, transportation assistance, family intervention, Regional Support Teams, and other forms of assistance.
• Coordinates services with other agencies and providers involved with the individual.
• Makes collateral contacts with significant others and fosters the development of natural support networks of friends and family.
• Monitors service delivery to assure implementation of the consumer service plan. Assesses the individual’s receipt of and satisfaction with services. Includes clients and families in monitoring services and, as appropriate, amending consumer service plans; As applicable, monitor service delivery in accordance with Enhanced Case Management guidelines.
• Maintains client records in conformity with CSB policies and procedures in order to document the provision of support coordination. For Medicaid clients, maintains records in compliance with State Plan Option (SPO) or Waiver regulations and guidelines.
• Maintains effective relationships with co-workers and customers based on courtesy, compassion and respect.
• Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
• Participates in training and staff development activities to enhance and maintain skills, in accordance with CSB policy.
• Performs other duties as assigned consistent with established operational policies and procedures.

Required Knowledge, Skills and Abilities:

• Knowledge of intellectual disability, its causes and current forms of service provision, assessment procedures, including person-centered approaches, client rights, local service delivery systems, principles of record-keeping and documentation, consumer service planning processes and formats, basic ethics appropriate to a helping relationship.
• Skills in working with clients, families, and other service providers.
• Identifying and/or creating supports and services to meet identified needs; coordinating multiple services to meet client needs.
• Ability to form helping relationships with clients and families.
• Communicate effectively orally and in writing.
• Be assertive in assisting clients.
• Work independently and benefit from supervision.
• Basic computer literacy and word processing skills preferred.

Additional Requirement:

• Possession of a current, valid driver’s license and good driving record.
• Ability to pass a background check.
• E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States

Minimum Education and Experience:

• Graduation from an accredited college or university with a bachelor’s degree in human services, special education or a related specialty, plus developmental disability work experience or relevant education that indicates that at entry level they possess the knowledge, skills, and abilities indicated above.

Other Information:

• Equipment: Telephone, copy machine, vehicle, PC.
• Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.
• Work Location: 1241 N. Main St., Harrisonburg; individuals’ homes, individuals’ workplaces, other human services agencies, facilities, and/or community settings.
• Work Hazards: Minimal hazards associated with rehabilitation programs.
• Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements. Regular attendance is required.

Harrisonburg-Rockingham Community Services Board Is A Leading Provider in Mental Health, Substance Abuse, and Developmental Services. We are one of 40 community-based public providers of mental health, substance abuse, and developmental disability services throughout Virginia. The Commonwealth has designated the 40 CSBs as the single point of entry into publicly funded behavioral health and developmental services. HRCSB is supported through local, state and federal funds. We provide an array of programs and supports directly and through partnerships with other providers.