Principal Associate, Project Management | Branch and Café Chief of Staff Team

Overview

Principal Associate, Project Management | Branch and Café Chief of Staff Team

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, is one of the largest, most analytically sophisticated Financial Services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

The Role

As the front door for Capital One, the Branch and Café Team (BCT) is composed of approximately 2,500 associates who provide in-person support for our customers. The BCT Chief of Staff team delivers support for strategic projects, routine management, and associate experience programs. As a Principal Associate on this team, you will lead and support strategic business projects that directly impact our Branch and Café organization. We are seeking a highly organized individual with a proven ability to drive organizational priorities and execute on critical business routines.

Working with the Senior Manager, Chief of Staff, this role executes on key components including associate experience, people leadership forums, planning and executing large events, as well as tracking organizational goals and supporting senior leaders with telling the story of our team.

Candidates should have an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, experience with building engaging presentations and the ability to manage multiple projects at once. Candidates should be excited about positively impacting the experience of our associates and people leaders serving in customer-facing roles.

Summary of Responsibilities

• Provide end-to-end support of routines and events from ideation through production, including executive meetings, town halls, speaking engagements, and people leadership forums

• Collaborate with partners on the design and execution of programming, recognition campaigns, and inclusive initiatives tailored for the Branch and Café associates and people leaders

• Plan, design, and execute medium to large-scale projects to support leadership priorities, ensuring deliverables, timelines, and budgets are met

• Maintain trackers to monitor the health of organizational priorities and track progress toward senior leadership goals

• Integrate data and associate feedback into compelling visual presentations and communications for all levels

• Partner with L&D to bring learning and development opportunities to our associates and people leaders

• Serve as a thought partner to Branch and Café leaders by proactively identifying ways to streamline business routines and enhance information sharing across the organization

• Forge strong relationships with cross-functional partners, including Learning and Development and Communications, to ensure delivery of commitments within the broader needs of the Channels and Operations organization

Skills You Bring

• Collaborative Communication: Outstanding interpersonal skills with the ability to interact with stakeholders across all levels of the organization

• Critical Thinking: Strong problem-solving skills with the ability to identify and implement creative solutions for complex projects

• Analytical Storytelling: The ability to see and explain the "big picture" by synthesizing data into clear, actionable narratives

• Organizational Agility: Highly motivated with the ability to adapt to changing demands and "roll up your sleeves" to get the job done

• Discretion: Excellent judgment and the ability to maintain confidentiality when supporting sensitive leadership initiatives

• Technical Savvy: High proficiency in leveraging Google tools and features to enhance organizational productivity

Expected travel for this role is roughly 25%, to people centers, Branches, and Cafés across the US.

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 3 years of experience in Project or Process Management

• At least 2 years of experience in event planning, meeting facilitation, or program management

• At least 1 year of experience with Google Suite Products

Preferred Qualifications

• Bachelor’s Degree or Military experience.

• 4+ years of experience in Project or Process Management.

• 2+ years of experience in data reporting, storytelling, writing communications or creating presentations for senior leaders.

• 2+ years of experience supporting a customer-facing organization or in customer service

• 1+ years of experience working with Senior Leaders or on a Chief of Staff team.

• 1+ years of experience in associate engagement programming.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $120,800 - $137,900 for Principal Project Manager

Plano, TX: $109,900 - $125,400 for Principal Project Manager

Richmond, VA: $109,900 - $125,400 for Principal Project Manager

Wilmington, DE: $109,900 - $125,400 for Principal Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).