Administrative Assistant

BugMasters, located in Virginia Beach, VA has an immediate opening for a full-time Administrative Assistant. We are seeking a detail-oriented and proactive professional to join our team.

The ideal candidate will play a crucial role in coordinating service and inspection timelines and ensuring all activities are scheduled efficiently. This position requires strong organizational skills and the ability to manage multiple clients simultaneously.

Responsibilities include but not limited to:

• Communicating with customers, tracking activities and documenting interactions
• Planning and scheduling regular maintenance and service for customers
• Scheduling and Routing employees to different jobs: must be able to calculate the required field service capacity to fulfill all maintenance and service requests and plan the appropriate route.
• Handle last-minute changes in customer requirements and emergencies, technician availability and unforeseen delays
• Manage all customer requests and concerns by responding quickly and accurately to inquiries
• Monitor customer requests, feedback and expectations and identify areas for improvement
• Managing product inventory and availability. Ordering items as required
• Office duties include activities such as answering phones, greeting clients, printing, filing, managing product inventory and availability.

Skills:

• Must be very detailed oriented.
• Organizational and planning skills are essential
• Ability to plan, track, and delegate tasks effectively
• Excellent problem-solving and multitasking skills
• Ability to quickly assess situations and determine the best course of action
• Ability to use a variety of software and applications to manage scheduling, record customer activities, and produce reports
• Able to work independently

Requirements:

• Prior experience in scheduling preferred
• Familiar with Apple Operating System
  
• Prior office experience
• Multi-line phone experience

Benefits:

• Base pay (based on experience)
• Medical, Dental, Vision
• PTO/Vacation (eligible after 1 year)

About Us:

Bug-Masters LLC, has been serving the Tidewater and Peninsula areas since 2000, dealing with all types of pest control situations. We provide our customers with reasonable pricing, quality workmanship, and professional service. Educating our clients about their situation and all possible solutions so they can choose the option that best suits their individual needs. Bug-Masters takes pride in assuring that our clients needs are taken care of.

Built on Integrity Doing the right thing when no one else is looking.