Manager, Stakeholder Engagement

Job Description

Job Description

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Manager, Stakeholder Engagement is responsible for the day-to-day planning, coordination, and delivery of enterprise engagement initiatives and high-profile events. This role ensures execution aligns with strategic objectives while coordinating closely with internal partners to integrate schedules, messaging, and logistics.

The Manager focuses on implementation and coordination—and supports Directors and senior leaders by driving engagements from concept through execution. events and activities.

Principal Duties and Responsibilities (*Essential Duties)

• Manage planning and execution of assigned enterprise events and engagement experiences.
• Coordinate engagement logistics, timelines, agendas, and staffing across departments.
• Serve as primary operational point of contact for cross-functional partners.
• Ensure consistency in experience design, messaging alignment, and mission integration.
• Maintain detailed project plans, run-of-show documents, and post-event evaluations.
• Identify risks or execution issues and escalate appropriately.
• Support immersion experiences by coordinating with Field Operations.
• Supervise vendors.
• Track budgets, contracts, and compliance in accordance with organizational policy.

Job Specifications

• Bachelor’s Degree in or related field required.
• 5+ years progressively responsible work experience, including 1+ years in a supervisory capacity. Prior experience in a charity, not-for-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external vendor relationships.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Strong project management and organizational skills.
• Ability to manage multiple initiatives with competing deadlines.
• Professional communication skills and strong attention to detail.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.