Front Desk/Outreach Coordinator

About Us:

We are a pediatric clinic committed to providing compassionate, efficient care for children and their families. As we grow, we’re looking for a proactive, personable, and marketing-savvy team member to help us elevate both our daily operations and our community engagement.

About the Role:

This is a dual-function position combining the essential responsibilities of a front desk medical receptionist with proactive outreach and marketing coordination. You’ll be the friendly face of our clinic at the front desk—and the creative mind helping us build stronger relationships with our community and grow our patient base.

Key Responsibilities:

Front Desk (60–70%):

• Greet patients warmly, check them in/out, verify insurance.
• Answer phones, schedule appointments, and handle general inquiries.
• Maintain accurate EMR records and ensure HIPAA compliance.
• Help with day-to-day tasks such as scanning, faxes, referrals, and billing follow-ups.
• Monitor waiting room experience: cleanliness, child-friendliness, timeliness.

Outreach & Growth Coordination (30–40%):

• Actively build and maintain relationships with local daycares, schools, churches, and community centers.
• Coordinate and attend outreach activities (e.g., school health days, parent nights, local fairs)
• Distribute educational or promotional materials to community locations (flyers, resource packets, etc.)
• Request and manage patient reviews on Google/Yelp through verbal and printed prompts.
• Organize referral pipelines from community partners (e.g., warm handoffs, incentive programs)
• Monitor and propose ideas for improving clinic visibility in the community (signage, word-of-mouth programs)
• Track outreach activities and outcomes to measure engagement and reach.

You’re a Great Fit If You Are:

• Warm, friendly, and excellent with children and parents.
• Tech-comfortable (Google Workspace, Canva, Instagram, EMR systems)
• A self-starter who takes initiative and finds things to improve.
• Organized, detail-oriented, and capable of managing multiple streams of work.
• Interested in healthcare marketing, growth, and community relationships.

Requirements:

• High school diploma (Associate’s or higher preferred).
• 1+ year experience in front desk or customer service (medical setting ideal).
• Basic understanding of insurance plans and EMR systems (e.g., Athena, eClinicalWorks)
• Some exposure to social media, digital marketing, or communications a big plus.
• MA certification or medical background is a bonus but not required.

Compensation & Benefits:

• Competitive hourly rate based on experience.
• Health and dental benefits.
• PTO, paid holidays.
• Growth potential as we expand marketing and clinical programs.

How to Apply:

Please send your resume and a short paragraph about why you’d be great for both the front desk and outreach portions of this role to: [email protected]