Industrial Packaging Field Service Engineer

Industrial Packaging Field Service Engineer

Location: Hopewell, Virginia (Hybrid remote)

Employment Type: Full-time | Compensation: $55,000–$80,000 per year

Step into a week where your expertise keeps production lines humming. Based in Hopewell, VA, you’ll split your time between remote technical support and on-site service—traveling 70–80% as customer needs arise. You’ll diagnose complex issues on industrial packaging machinery, perform preventive maintenance, and leave clients confident in their uptime.

A day in the life

• Start with prioritized service tickets—some handled remotely, others requiring travel to client facilities.
• Diagnose electrical, mechanical, and controls-related issues on packaging equipment and restore performance.
• Complete routine maintenance, replace worn components, and verify safety and compliance.
• Document every visit: service logs, repair notes, and parts usage to ensure traceability and continuous improvement.
• Coach operators on proper use and preventative care to reduce repeat issues.
• Coordinate with fellow technicians on complex escalations and lend a hand training junior team members.

What you’ll do

• Deliver on-site and remote technical support with clear, customer-friendly communication.
• Troubleshoot and repair industrial packaging systems using hand tools, diagnostic software, and electrical testing methods.
• Perform preventive maintenance aligned to manufacturer specs and safety protocols.
• Escalate patterns of failure and recommend process or design improvements.

What you bring

• High School Diploma or a technical certificate/degree in a related discipline.
• 3+ years in equipment repair, maintenance, or a closely related technical role; at least 3 years in manufacturing is required.
• Comfort with electrical systems, mechanical assemblies, and diagnostic software.
• Strong troubleshooting, communication, and time-management skills; able to work independently.

Physical and work conditions

• Lift 35+ pounds, stand for extended periods, and work safely in a variety of environments.
• Comfort operating in confined spaces, at heights, and outdoors when needed.
• Travel 70–80% based on customer requests.

Preferred extras

• Certification in electrical systems.
• Familiarity with PLCs, relays, and mechanical systems.
• Prior field service experience on related equipment.

Schedule, pay, and benefits

• Typical 8-hour shifts, with extended hours and some weekends as customer needs dictate.
• Salary: $55,000–$80,000 annually.
• Benefits include 401(k) matching, health insurance, and paid time off.

Location and logistics

• Work arrangement: Hybrid remote in Hopewell, VA 23860.
• Reliable commute to Hopewell, VA 23860 is required.
• Relocation to the Hopewell area prior to start is preferred.

Inclusive hiring

Applicants with criminal records are encouraged to apply.